Account Manager at Heritage Carpet & Tile

Description

As an Account Manager, you will play a key role in building relationships with new production homebuilders while nurturing existing homebuilder accounts through regular communication and personalized service. You’ll act as the primary liaison between clients and internal teams, ensuring timely issue resolution and proactively identifying opportunities for growth and improvement. This role requires strong communication, negotiation, and problem-solving skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manage and oversee multiple builder accounts, addressing day-to-day issues and challenges spanning from bidding to accounting and customer service.
• Develop and maintain relationships with new and existing builder accounts.
• Conduct regular check-ins via phone, email, or in-person visits to ensure client satisfaction and address any concerns.
• Provide personalized service by understanding each builder's specific needs, preferences, and purchasing history.
• Cultivate and maintain relationships with vendors reps.
• Act as a liaison between builders and internal departments to ensure seamless communication and resolution of any issues. Coordinate with internal teams such as estimating, project coordination, and customer service to provide comprehensive support to builder accounts.
• Collaborate with the sales team to develop strategies for retaining and expanding builder accounts.
• Handle tasks such as order & delivery of samples, setting up & breaking down displays, etc.
• Maintain professional displays in the marketplace, contributing to our brand's strong presence.
• Provide support in design centers and on-site color rooms, managing sample inventory efficiently.
• Address customer inquiries and concerns promptly with strategic resolution strategies.
• Complete ad hoc projects and assignments to ensure overall customer satisfaction.
• Completion of ad hoc projects and assignments
• Regular and reliable attendance
  
  

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None
  
  

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Requires a high school diploma or GED and at least 2 years of related experience
• Has knowledge of commonly used concepts, practices, and procedures within field.
• Minimum of 2 years of proven experience in account management or sales, preferably within the construction or building materials industry.
• Familiarity with industry concepts, practices, and procedures.
• Ability to work within established guidelines and rely on instructions effectively.
• Demonstrate flexibility, attention to detail, strong organizational skills, ability to multitask and a track record of effectively servicing multiple accounts.
• Preferred experience with operations databases.
• Continuous follow-through and a keen ability to research and learn new concepts.
• Proficiency in business-related software, including Microsoft Office, Word, and Excel.
• Self-motivated individual with a strong work ethic and dedication to excellence.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer service-focused professional with exceptional written and verbal communication skills with the ability to build rapport and trust with customers.
• Attention to detail, highly organized, multi-tasking, continuous follow through, keen ability to research and learn new things, excellent written and verbal communication skills.
• Working experience with business-related software (Microsoft Office, Word, Excel).
• Customer Service focused professional with solid written and verbal communication skills.
• Self-starter with a strong work ethic.
• Must have excellent interpersonal, communication and custom
• Must be able to work in a team environment
• Valid driver’s license required
  
  

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for long periods throughout the day.
• Travel to customer sites, industry events, or company headquarters, which can involve prolonged sitting in vehicles
• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
  
  

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment and travel/customer environment
• May require working in hot or cold temperatures – indoor and outdoor
  
  

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching.
  
  

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.