Customer Support Specialist at ExecutivePlacements.com

Option Funding, Inc. is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals.

We are seeking a dedicated and customer-focused Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about our funding products and services.
• Assist clients in troubleshooting issues and resolving concerns.
• Document customer interactions and update account information accurately.
• Collaborate with sales, technical, and operational teams to ensure customer satisfaction.
• Follow up with clients to ensure their issues are resolved and they are satisfied with our service.
• Identify opportunities to improve customer experience and suggest process improvements.
  
  

Requirements

• Proven experience in customer support, client services, or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and patience.
• Ability to work independently and as part of a team.
• Familiarity with financial services or funding solutions is a plus.
• Proficiency in CRM software and MS Office Suite.
  
  

Benefits

• Competitive Salary Packages
• Flexible Work Arrangements (Remote or Onsite options)
• Health, Dental, and Vision Insurance
• Paid Time Off (PTO) and Holidays
• Career Development and Training Opportunities
• Performance Bonuses or Incentives
• Retirement Plan Options (such as 401(k))
• Employee Assistance Programs
• Paid Parental Leave (if applicable)