Technical Support Specialist III at ExecutivePlacements.com

Salary: $35.92 - $43.66 Hourly

Location : Simi Valley, CA

Job Type: Full-Time Perm

Job Number: 25-1027-1

Department: Information Technology

Opening Date: 10/30/2025

Closing Date: 11/21/2025 11:59 PM Pacific

PURPOSE

To establish a list of eligible candidates that will be used to fill current and future vacancies (full and part-time) for the duration of the list, up to one year. The immediate vacancy is a 12-month, full-time (8 hours/day) position located at the District Office in Simi Valley, CA.

APPLICATION DEADLINE: Completed applications must be submitted no later than 11:59 p.m. on November 21, 2025. Late applications will not be accepted.

Testing Process

• Multiple Choice Test = 40% weighting on final score
  
  

Tentatively scheduled for December 3, 2025. This exam must be taken in person.

• Structured Interview = 60% weighting on final score
  
  

Tentatively scheduled for the week of December 8, 2025. The structured interview may be conducted remotely; however, please note that the position requires in-person, on-site work at the Simi Valley Unified School District Office.

Applicants must meet the minimum qualifications stated in the job posting by the application deadline in order to move forward in the testing process. Those candidates who meet the minimum qualifications will be invited to the multiple choice test. Those with the highest scores on the multiple choice test will be invited to the structured interview. The testing process is subject to change as needs dictate. All communication regarding this process will be delivered via email.

The information included in the Work Experience section of the application will determine whether applicants meet minimum qualifications. Please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Purpose Statement

Under the general supervision of the Director of Information Technology, the Technical Support Specialist III provides technical support and maintains the district's technology infrastructure. This role provides advanced support, organizes Help Desk operations, assigns work orders, and guides other technical support staff. The position ensures efficient resolution of technology-related issues and contributes to the stability and improvement of the district's technology infrastructure.

Distinguishing Career Features

The Technical Support Specialist III is the highest-level classification in the technical support series. It builds upon the responsibilities of the Technical Support Specialist II by adding coordination and oversight of Help Desk operations. While the Technical Support Specialist I and II focus on field-level troubleshooting and repair, the Technical Support Specialist III has these same responsibilities as well as manages support workflows, assigns work orders, and provides technical guidance to other staff. This role requires advanced diagnostic skills and the ability to manage multiple support channels and priorities. This classification does not include supervisory responsibilities but serves as a senior technical resource within the support team.

Essential Duties & Responsibilities

Coordinates Help Desk Operations and Assign Work Orders

• Assigns work orders to IT staff and tracks resolution progress.
• Ensures timely resolution of support tickets and incidents.
• Analyzes helpdesk metrics to identify trends and areas for improvement.
• Generates work order performance reports and review data with the Director of Information Technology.
• Develops and maintains Frequently Asked Questions (FAQ) documentation and troubleshooting guides.
  
  

Provides Advanced Technical Support and Troubleshooting

• Diagnoses complex computer hardware and software, peripherals, and audio/visual equipment issues and guides users through resolution steps.
• Assists with in-depth field troubleshooting and repair when necessary.
• Collaborates with IT staff, vendors, and contractors to resolve network-related problems, such as connectivity and internet access issues.
• Troubleshoots and resolves hardware, software, email, database access, and network connectivity issues.
• Uses cost-effective methods to troubleshoot and repairs computer and peripheral issues.
• Repairs or replaces faulty components and tests systems to verify proper operation.
• Performs checks and updates to ensure systems run optimally.
• Tests existing operating systems and computers for potential viruses and security problems, addressing any vulnerabilities.
  
  

Installs, Configures, and Maintains Systems and Software

• Installs, configures, and upgrades computers, printers, audio/visual equipment, peripheral devices, and software applications.
• Ensures that new software is compatible with existing operating environments and hardware.
• Tests, installs, and configures software, peripherals, and equipment to meet user requirements.
• Regularly upgrades and maintains systems and software to ensure they perform at optimal levels.
  
  

Delivers Exceptional Customer Service and User Support

• Provides clear step-by-step instructions to users of varying technical expertise.
• Maintains professionalism and composure while managing high volumes of support requests.
• Follows up with users and staff to ensure resolution and prevent recurrence.
• Addresses technical issues promptly, offering clear and helpful solutions to users.
• Drives to various district locations as necessary to perform job duties and support usersonsite
  
  

Maintains Documentation and Reporting

• Maintains accurate records of Help Desk activity, service requests, and resolution timelines.
• Compiles periodic reports on Help Desk performance and user satisfaction.
• Maintains an up-to-date inventory of replacement parts, tools, and supplies for computer and peripheral servicing.
• Develops and maintains clear and accurate documentation for technical procedures, system configurations, troubleshooting steps, and repair histories.
• Tracks inventory levels to ensure necessary components are available for repairs and upgrades.
  
  

Collaborates with IT Team and Support District Infrastructure

• Works closely with IT staff to ensure consistent support across administrative and instructional environments.
• Contributes to team efforts to improve technology services and infrastructure.
• Assists team members with troubleshooting and maintaining systems that support both administrative and instructional functions.
  
  

Other Functions

• Performs other duties as assigned that support the overall objective of the position.
  
  

MINIMUM QUALIFICATIONS

Education And Experience

A high school diploma or GED AND six years of recent (gained in the past six years) experience providing computer technical support, one year of which must have been in an enterprise business or education environment.

OR

An associate degree in information technology, computer science, management information systems, or a related field AND four years of recent (gained in the past four years) experience providing computer technical support, one year of which must have been in an enterprise business or education environment.

OR

A bachelor's degree in information technology, computer science, management information systems, or a related field AND two years of recent (gained in the past two years) experience providing computer technical support in an enterprise business or education environment.

Licenses and Certificates

Possession of a valid California driver's license and evidence of insurability must be presented/available upon acceptance of offer of employment and maintained throughout employment.

SUPPLEMENTAL INFORMATION

Skills To

Skills, Knowledge, and Abilities

• Manage Help Desk operations and assign work orders effectively.
• Troubleshoot and resolve complex technical issues.
• Provide exceptional customer service and technical guidance.
  
  

Knowledge of:

• Help Desk systems and support workflows.
• Computer systems, software applications, operating systems (e.g., Windows, Chrome OS, macOS).
• Network systems, connectivity, and troubleshooting, including TCP/IP, network patch cables, network switches, and Wi-Fi equipment.
• Active Directory, NTFS permissions, and account management.
• Google Workspace and common educational software.
  
  

Ability to:

• Communicate technical information clearly and effectively.
• Maintain composure under pressure and manage multiple support channels.
• Lead and guide other technical support staff.
• Document procedures and maintain accurate records.
• Collaborate with IT staff and vendors to resolve issues and improve systems.
• Troubleshoot and resolve technical issues quickly and efficiently.
• Diagnose and repair hardware, software, and peripheral failures using cost-effective methods.
• Test systems for potential issues and implement solutions to prevent or resolve them.
• Prioritize tasks effectively and address technical issues promptly to minimize user downtime.
• Work independently when required and also collaborate with IT staff to ensure system stability.
• Contribute to team efforts aimed at improving technology services and infrastructure.
• Learn and apply new technologies quickly and efficiently.
• Adapt to changing technologies and update systems and software as needed to stay current.
• Read, interpret, and apply complex technical information
• Continually learn and apply new information, skills, and technology
• Communicate clearly and concisely, both orally and in writing
  
  

Physical Abilities:

• Ambulatory ability to move to various office and classroom-type locations and to walk, bend, stoop, reach, climb stairs, and climb a ladder to install and configure equipment.
• Ability to lift, push, and pull objects of medium weight (up to 50 lbs.) on an occasional basis.
• Hand eye coordination and dexterity to make small component connections.
• Visual acuity to read technical documents and instructions and align small components.
• Ability to work in confined areas with noise variations, dust, and limited ventilation.
  
  

Working Environment

• Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight materials.
  
  

Individuals protected by the Americans with Disability Act (ADA) may request accommodation if needed. In order for appropriate arrangements to be made for testing, your request must be received at the time your application is submitted. If special arrangements are not requested at the time the application is submitted, it is understood that no special accommodations are required. Documentation on the need for accommodation must accompany your request.

Equal Employment Opportunity Statement

The Simi Valley Unified School District is committed to providing equal opportunity for all applicants for employment. The application, examination, and selection process shall be free from unlawful discrimination, including discrimination against an individual or group based on race, color, ancestry, nationality, national origin, ethnic group identification, age, religion, marital, pregnancy, or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity or expression, or genetic information; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics.

Salary: Five step salary range that provides annual increases of approximately five percent until the fifth step is reached. New hire initial step placement (normally up to Step 3) based on qualifying education and experience as outlined in Merit System Rule 7.20.1. An employee who is promoted to a higher class shall be placed on the step of the new salary range that is at least five percent above the current rate, excluding any differential pay.

Vacation: Earned based on assigned hours. Increased vacation allowance based on years of service with the district. Confidential employees receive an additional 3 days vacation allotment, up to a maximum of 22 days. Management employees receive 22 days of vacation (based on 12-month assignment).

Sick Leave: Earned at the rate of one day (based on the number of assigned hours) per month, and is accumulative from year to year.

Holidays: Fourteen paid holidays per year (based on 12-month assignment).

Insurance and Credit Union: The District offers a competitive Health and Welfare plan for employees and dependents, based upon the number of hours worked; employees who are placed in a regular assignment of 20 hours or more per week are eligible for benefits. The Ventura Schools Federal Credit Union offers a variety of services.

Retirement: Employees are covered by Public Employees Retirement System (PERS) Social Security and Medicare. Contributions are made by both the employee and employer. Click to visit website.

01

What is your highest level of education completed?

• Less than high school diploma or GED
• High school diploma or GED
• Some college coursework
• Associate degree in IT, computer science, MIS, or related field
• Associate degree in another field
• Bachelor's degree or higher in IT, computer science, MIS, or related field
• Bachelor's degree or higher in another field
  
  

02

How many years of experience do you have providing technical support for computer systems, hardware, or software?

• Less than 1 year
• 1-2 years
• 3-4 years
• 5+ years
  
  

03

How many years of experience do you have troubleshooting hardware and software issues in an enterprise or education environment?

• Less than 1 year
• 1-2 years
• 3-4 years
• 5+ years
  
  

04

Which option best describes the size of the organization where you gained experience?

• Fewer than 50 end users
• 50-100 end users
• 101-150 end users
• More than 200 end users
  
  

05

Which operating systems have you supported? (Select all that apply)

• Windows
• macOS
• Chrome OS
• Linux
  
  

06

Please list any additional operating systems you have experience supporting.

07

How comfortable are you providing technical support to users with varying levels of technical expertise?

• Not comfortable
• Somewhat comfortable
• Comfortable
• Very comfortable
  
  

08

How often have you installed, configured, or upgraded hardware and software components in your past roles?

• Rarely (less than once a month)
• Occasionally (1-2 times per month)
• Regularly (weekly)
• Frequently (multiple times per week)
  
  

09

This position requires travel to multiple district sites. Do you currently hold a valid California driver's license?

• Yes
• No
• Will obtain by date of hire
  
  

Required Question