Director of Warehouse Operations at Gamer's Choice

Job Description:

The Director of Warehouse Operations is responsible for leading all aspects of warehouse operations for our rapidly growing business. This role oversees fulfillment, shipping/receiving, and inventory control to ensure smooth, efficient, and accurate delivery of goods through the supply chain. The Director of Warehouse Operations will lead a team of warehouse associates, set performance standards, and drive operational excellence to support a world-class customer experience.

Key Responsibilities

• Oversee all day-to-day warehouse activities, including fulfillment, shipping/receiving, and inventory management.
• Develop, document, and enforce Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and safety.
• Supervise, train, and mentor warehouse and fulfillment staff; promote a culture of accountability and continuous improvement.
• Ensure compliance with all safety regulations and maintain a clean, organized, and efficient warehouse environment.
• Monitor shipping performance, accuracy, and timeliness to ensure customer satisfaction.
• Maintain accurate inventory records and ensure timely reconciliation with internal systems.
• Implement cycle counting and stock auditing processes to minimize shrinkage and discrepancies.
• Work with procurement and operations teams to forecast inventory needs and manage stock levels.
• Ensure all products from individual trading cards to sealed cases are properly organized, labeled, and stored.
• Track and report on key performance metrics (accuracy, throughput, cost efficiency, etc.).
• Identify and implement improvements in warehouse layout, picking methods, and material handling.
• Collaborate cross-functionally with Operations, Customer Support, and Purchasing teams to resolve logistical challenges.

Qualifications

• 8+ years of experience in warehouse or logistics management, including supervisory experience.
• Strong understanding of e-commerce fulfillment, shipping operations, and inventory control.
• Proficiency in warehouse management and shipping software.
• Excellent organizational, problem-solving, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Physical ability to lift up to 50 lbs and stand for extended periods. 
• Experience with ERP/WMS tools/systems

Preferred Qualifications:

• Background in lean warehousing or process improvement methodologies.
• Experience scaling warehouse operations for high-volume e-commerce businesses.

Benefits:

• Health Insurance
• Dental & Vision Coverage
• Paid time off
• 401k
• Employee Discounts
• Gym Membership Reimbursements

Salary Range:  $100,000 - $150,000

EEO/AAP Statement: Gamer’s Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer’s Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.