Patient Care Coordinator at Community Health Center of Snohomish County (CHC)

Job Details

Description

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

• This is a hybrid remote position. The selected candidate must reside in Washington State and be available to report to the office as required for meetings, trainings, or operational needs.
  
  

Job Summary:

The Patient Care Coordinator plays a key role in improving access to preventive healthcare for underserved communities while upholding HIPAA compliance. The Coordinator conducts patient outreach, contributes to workgroups and quality initiatives, and tracks productivity and program outcomes. Following training, this hybrid-remote position allows 1–2 work-from-home days per week.

MINIMUM QUALIFICATIONS:

Knowledge, Skills & Abilities

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Must be highly organized, detail-oriented and can prioritize and coordinate multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Remains calm and effective in high pressure and emergency situations.
• Produces work in high quantity and quality.
• Problem-solves with creativity and ingenuity.
• Proficiency in the use of Microsoft Office applications, especially Excel.
  
  

Preferred:

• Bilingual skills.
  
  

Education

• High school graduate or equivalent.
  
  

Preferred:

• Associate degree or bachelor’s degree in public health.
  
  

Experience

• Customer service-related experience working with the general public or a combination of equivalent education and work experience (1 year).
• Working in ambulatory care (2 years).
• Conducting telephonic outreach (2 years).
• Scheduling medical appointments (1 year).
• Working with Medicaid, Medicare, multi-ethnic and non-English speaking populations (1 year).
• Working with healthcare information systems, such as electronic health record and practice management systems (1 year).
  
  

Preferred:

• Call center experience (1 year)
  
  

ESSENTIAL FUNCTIONS / PERFORMANCE EXPECTATIONS:

I. Job Specific Functions/Performance Expectations

The essential functions and performance expectations described here are representative of those an employee encounters while performing the basic functions of this job. An employee may be required to perform other functions as assigned, which are not listed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions and performance expectations.

• Job Specific Functions/Performance:
• Conducts chart review for identifying and/or verifying open care gaps related to child health, women’s health and chronic condition management HEDIS metrics for patients enrolled in Medicaid, Medicare and Marketplace lines of business.
• Performs patient outreach by phone, email, and text to schedule medical and dental appointments, addressing barriers to care (e.g., transportation, interpretation).
• Communicates clearly and professionally by phone and accurately documents all messages.
• Confirms and updates patient contact information at each interaction and assists with patient portal enrollment.
• Coordinates interpreter services and collaborates with outside organizations to support patient needs.
• Confirms and reschedules appointments as needed. 7. Maintains accurate records of patient outreach using Excel spreadsheets or other electronic tracking tools. 8. Tracks and reports weekly productivity, consistently meeting population health productivity goals. 9. Contributes to the development and implementation of outreach strategies and wellness campaigns. 10. Participates in Value-Based Care (VBC) quality workgroups, improvement initiatives, workflow enhancements, and standard work development. 11. Supports population health initiatives across multiple clinics. 12. Requests medical records to close care gaps, as needed 13. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.
  
  

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.