Membership Experience Coordinator at Troon

Marin Country Club is looking for a Membership Experience Coordinator!

We’re looking for a self-starter who thrives on variety, adapts quickly, and enjoys being the “Swiss Army knife” of our operation. The ideal candidate is a detail-oriented generalist with strong people skills, capable of juggling multiple priorities while keeping member satisfaction at the forefront.

Position Overview

The Member Experience Coordinator plays a central role in ensuring our members enjoy an exceptional experience at every touchpoint. This is a highly visible, front-facing position that works closely with members and guests, supporting all aspects of Membership, Club events, and recreational activities.

Annual Compensation: $70,500 - $80,000

Schedule: Tuesday–Saturday, 9:00 AM–5:00 PM, with occasional evening, Sunday, or holiday shifts as needed.

Key Responsibilities

• Membership Support:
• Lead new member onboarding, tours, and welcome experiences.
• Maintain accurate membership records and databases.
• Support member communications including emails, newsletters, and updates.
• Address member inquiries promptly and professionally.
• Serve as liaison between members and management, analyzing feedback to recommend operational improvements.
• Develop standard operating procedures for member communications and events.
• Event Coordination:
• Coordinate the planning, organizing, and executing of Member events.
• Member Engagement:
• Develop and implement member engagement strategies in collaboration with leadership.
• Serve as a welcoming, knowledgeable point of contact for members and guests.
• Build positive relationships with members through daily interactions.
• Prepare and analyze reports on member engagement and participation trends.
• Proactively seek feedback to improve member satisfaction.
• Exercise independent judgment in prioritizing projects and resolving member-related issues.
• Contribute to annual membership and event planning strategies
• General Administrative Duties:
• Manage scheduling, calendar coordination, and internal communications.
• Coordinate cross-departmental projects and initiatives.
• Maintain supplies and organization in member-facing areas.
• Responsible for managing vendor communications and ensuring service quality aligns with club standards.
• May oversee part-time or seasonal event support staff or interns.
• Support the Assistant General Manager/Membership Director on any projects as needed.
  

Qualifications & Skills

• Previous hospitality, club, or customer service experience preferred.
• Excellent interpersonal and communication skills—both in person and in writing.
• Highly organized, with the ability to manage multiple projects simultaneously.
• Comfortable working in a fast-paced, member-focused environment.
• Proficient in Microsoft Office and comfortable learning new software.
  
  

Personal Attributes

• Friendly, professional, and polished demeanor.
• Self-motivated with a “can-do” attitude.
• Adaptable—able to wear many hats and shift priorities with ease.
• Strong attention to detail and follow-through.
• A team player who is willing to jump in wherever needed.
  
  

Opportunities for Growth

This position offers the chance to learn all facets of private club operations. A successful Member Experience Coordinator will have the opportunity to advance within the Membership, Events, or Club Management track.