Senior Supervisor, Operations at American Water

Job Description

Job Title: Senior Supervisor, Operations

Posting Start Date: 11/12/25

Job Description:

Primary Role

Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations. This position also has an on-call rotational responsibility.

Key Accountabilities

• Supervise and coordinate regional construction, operations, and maintenance within established budget limitations. (10%)
• Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)
• Obtains all required permits, licenses, rights of way, etc. required for proper compliance. (10%)
• May be involved in customer service related issues. (10%)
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. (10%)
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets
• Supports manager to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
• Continue to reinforce the importance of developing a diverse workforce.
• Work collaboratively with other functional leads to mitigate business risks.
• Implement effective communications at all levels of our operations.
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)
  
  

Knowledge/Skills

• Knowledge of the regulated water business and the regulations impacting the business.
• Knowledge of process and operational areas.
  
  

Experience/Education

• Bachelors or equivalent experience
• Minimum 2-5 years experience in operations
  
  

Work Schedule

• Full-time, on-site
• Monday-Friday, day shift
• On-call responsibility
  
  

Travel Requirements

• Local and occasional regional travel
  
  

Physical/Cognitive Requirements

• Ability to sit, stand, bend, and walk for long periods of time.
• Lift minimum 25lbs.
• Occasional hands on work required.
  
  

Certifications & Licenses

• NJ DEP Distribution licensed preferred
• Must possess valid drivers license
• Certifications/training in safety preferred
  
  

Competencies

Plans, Aligns, & Directs

Prioritizes & Role Models Safety

Self-Awareness

Develops Talent

Drives Engagement

Decision Quality