Case Manager at Getem Services

Job Summary

As a Case Manager, you'll oversee customer accounts, manage service requests, and ensure timely resolution of issues. You'll work closely with technicians, customer service teams, and other stakeholders to deliver high-quality pest control services and maintain strong customer relationships.

Responsibilities

• *Customer Service:*
• Manage customer accounts and service requests efficiently.
• Communicate with customers regarding service schedules, issues, and resolutions.
• Ensure customer satisfaction and retention.
• *Case Management:*
• Oversee service cases from initiation to resolution.
• Coordinate with technicians and other teams for timely service delivery.
• Resolve customer complaints and escalate issues as needed.
• *Service Coordination:*
• Schedule and manage service appointments.
• Ensure technicians have necessary information and resources.
• Track service progress and outcomes.
• *Quality Assurance:*
• Monitor service quality and customer satisfaction.
• Identify opportunities for improvement and implement corrective actions.
• *Collaboration:*
• Work with customer service, operations, and sales teams.
• Communicate effectively with customers and stakeholders.