Help Desk Support at Houchens Food Group

Description

HOUCHENS FOOD GROUP, INC.

POS Help Desk Support Technician

Department: Information Technology

Minimum Schedule: 7:30 am - 4:30 am Monday-Friday, On call may be required

Job Status: Full-Time Hourly

FLSA: Non-Exempt

Reports To: Help Desk Support Manager

Position Summary

A System Support Technician will be responsible for answering the telephone and addressing issues relating to the Point-of-Sale System.

Duties And Responsibilities

• Answering and troubleshooting calls received from retail stores.
• Working knowledge of store procedures and equipment.
• Traveling to stores to install equipment and train employees.
• Perform on-site repairs, upgrades, and other preventive maintenance.
• On call rotation for afterhours emergencies.
• Other tasks as assigned.
  
  

Position Requirements And Qualifications

• Grocery and convenience store knowledge preferred.
• Exceptional communication skills.
• Excellent customer service skills.
• Proficient in Microsoft Word and Excel.
• Prior Help Desk and or customer service experience a plus.
• Other job-related tasks as needed.
  
  

Education

• High School Graduate or General Education Degree (GED)
• Relevant postsecondary education preferred
  
  

Physical Demands

• Stand O (Occasionally)
• Walk O (Occasionally)
• Sit O (Occasionally)
• Handling / Fingering C (Constantly)
• Reach Outward O (Occasionally)
• Reach Above Shoulder O (Occasionally)
• Climb O (Occasionally)
• Crawl O (Occasionally)
• Squat or Kneel F (Frequently)
• Bend F (Frequently)
  
  

Lift /Carry

• 10 lbs or less F (Frequently)
• 11-20 lbs F (Frequently)
• 21-50 lbs O (Occasionally)
• 51-100 lbs O (Occasionally)
• Over 100 lbs N (Never)
  
  

Push / Pull

• 12 lbs or less O (Occasionally)
• 13-25 lbs O (Occasionally)
• 26-40 lbs O (Occasionally)
• 41-100 lbs O (Occasionally)
  
  

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

• Vision (near, distance, color, peripheral, depth perception)
• Sense of Sound (Must be able to hear emergency sirens such as fire drill.)
• Sense of Smell
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) (Agree to wear back belt when lifting and handling heavy objects.)
  
  

Work Environment

• Office
  
  

Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.

EOE