Remote Technical Support Representative at ExecutivePlacements.com

Remote -Technical Support Representative (Part-Time)

Location: Remote

Pay: $15/hour

Type: Permanent, Part Time

About The Role

We're looking for motivated individuals to join our Support Team at Frontline Call Center!

If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home - this could be the perfect fit.

We're currently hiring for a Support Agent, which is ideal for individuals who are computer savvy or technically inclined and enjoy troubleshooting Internet Service Provider (ISP) issues.

Position Details

• Role: Technical Support Representative
• Type: Permanent, Part-Time
• Pay Rate: $15.00/hour
• Training Duration: Approximately 1.5 weeks
• Training Schedule: Monday-Friday
• Schedule Requirement: Must have 24/7 open availability (permanent schedule assigned after training)
• Weekend work required
  
  

Key Responsibilities

• Assist customers with ISP troubleshooting and connectivity issues
• Escalate technical concerns to the appropriate departments when necessary
• Resolve customer issues efficiently while maintaining a professional and friendly tone
• Provide professional, patient, and solutions-oriented support
• Strong troubleshooting skills and ability to stay calm under pressure
• Excellent written and verbal communication
• Comfortable multitasking across multiple screens and tools
• Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)
  
  

Required Qualifications

• Training attendance is 100% mandatory - no exceptions
• Open availability (24/7); schedules will be assigned after training
• Previous Customer Service experience (high call volume preferred)
• Strong communication and de-escalation skills
• Excellent attention to detail and ability to multitask
• Basic technical ability (install/uninstall programs, troubleshoot equipment)
• Prior Call Center or remote work experience
• Basic Technical Support experience
  
  

Computer & Equipment:

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors - this helps you see multiple programs at once while assisting customers.
• At least 16 GB of memory (RAM) with 12 GB usable - this keeps your computer running smoothly while using several tools at once.
• CPU utilization should be 50% or less
• At least 256 GB of storage space (SSD preferred) - so your computer can store and load programs quickly.
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required - Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.
• Download speed: 20 Mbps or higher (for receiving data).
• Upload speed: 10 Mbps or higher (for sending data).
• Ping: 20 MS or less (for a fast, responsive connection).
• Internet Speed: Please use speedtest.net to test your specs
  
  

Accessories

• High-quality USB headset
• Camera required during interview and training (no camera needed once you receive your regular schedule)
  
  

How to Apply

Submit Your Application With The Following Screenshots Uploaded

• Ethernet connection proof:
• Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
• Speed test results:
• Use speedtest.net and ensure Ping is less than 20 MS.

• RAM verification:
• Open System Information and take a screenshot showing at least 16 GB RAM.
  

All technical requirements will be verified during the interview.

Spots are limited - apply as soon as possible if interested!

Additional Information

• Some benefits are subject to eligibility requirements, including employment term and other factors.
• Frontline Group is a W2 employer (we do not hire independent contractors).