Customer Service Assistant at Nexxaworks

About Us

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. As a critical point of contact between our company and our valued clients, you will play an essential role in enhancing customer satisfaction and fostering loyalty. Your primary mission will be to provide exceptional service by addressing inquiries, resolving issues, and ensuring a seamless experience for our customers.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product-related questions and provide detailed information about our services.
• Resolve customer complaints and issues effectively, ensuring satisfaction and retention.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members and other departments to enhance overall service quality.
  
  

Qualifications

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role or similar; familiarity with CRM systems is preferred.
• Excellent verbal and written communication skills with a customer-focused attitude.
• Strong problem-solving abilities and a knack for managing conflicts effectively.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills; familiarity with chat software is a bonus.
  
  

What We Offer

• Full-time, on-site position with growth potential
• Competitive pay and full benefits (medical, dental, vision, PTO)
• Training and development support
• Collaborative team environment
• Opportunity to work with an innovative, purpose-driven company