Manager, Instructional Design and Training Content Development at AAA Washington

WHAT YOU’LL DO:

This role is responsible for the design, development, and delivery of engaging training content that drives employee growth, supports organizational transformation, and strengthens performance across the business.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Designs, develops, and delivers high-quality learning solutions, including eLearning modules, videos, simulations, instructor-led materials, job aids, and blending learning programs.
• Owns end-to-end project delivery, from needs analysis and learning objectives through content design, development, implementation, and evaluation.
• Partners with stakeholders and subject matter experts (SMEs) to identify learning needs, clarify objectives, and transform complex information into engaging, accessible, and results-oriented training.
• Applies instructional design best practices and adult learning principles to ensure training is relevant, practical, and impactful.
• Uses advanced authoring tools such as Articulate Storyline, Rise, Adobe Creative Suite, and Camtasia to build content that meets high standards of interactivity, design, and usability.
• Administers and maintains the Learning Management System (LMS), including course setup, enrollment management, tracking, reporting, and troubleshooting to ensure a seamless learner experience.
• Evaluates training effectiveness using the Kirkpatrick Model (or similar frameworks), gathering data and feedback to inform continuous improvement.
• Maintains and refresh existing training content to reflect updated policies, tools, branding, or organizational changes.
• Champions accessibility and inclusivity, ensuring all learning materials meet DEI and WCAG standards.
• Contributes to the broader Learning and Development (L&D) strategy, advising on curriculum planning, learning pathways, and opportunities to enhance engagement and scalability.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.
  
  
  

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Instructional Design, Learning & Development, Education, Communications, or a related field, or equivalent experience.
• 4+ years of experience in instructional design, training content development, or corporate learning, including developing digital and instructor-led learning solutions from concept to launch.
  
  
  

PREFERRED QUALIFICATIONS:

• Experience in corporate learning environments, particularly within organizations undergoing transformation or rapid growth
• Familiarity with data-driven evaluation and continuous improvement methods in learning
  
  
  

KNOWLEDGE, SKILLS, ABILITIES:

• Advanced proficiency with eLearning authoring tools (Articulate 360 suite), video/audio editing tools (Camtasia, Adobe Premiere), and graphic design software (Photoshop, Illustrator)
• Deep understanding of instructional design methodologies (ADDIE, SAM), and adult learning theory
• Familiarity with LMS administration, SCORm/xAPI standards, and learning technology ecosystems.
• Strong analytical and organizational skills, with the ability to manage multiple projects and priorities independently
• Excellent communication, consultation, and collaboration skills across technical and non-technical audiences
• High attention to detail and commitment to delivering polished, effective, and learner-centered materials
• Knowledge of accessibility standards and inclusive design principles
  
  
  

SALARY:

Hiring Range: $98,634 - $113,424

BENEFITS WE OFFER:

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education
  
  
  

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

• Equipment used: Computer, phone, various virtual technologies and programs, other office equipment
• Travel: Rarely Travel
  
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.