Operations Administrative Coordinator at Key Safety

Description

Have you ever wondered how heart and dedication can revolutionize workplace safety?

Our Operations Administrative Coordinators are at the core of our day-to-day operations, ensuring our business runs smoothly and our clients are always satisfied. You'll manage specific accounts, handle client orders efficiently, and work closely with different teams to ensure we're always meeting our clients' needs. If you possess a knack for multitasking, prioritization, and orchestrating a variety of ongoing tasks, then this role might be your stage to shine!

Who We Are

At Key Safety, we approach our clients’ needs with a Servant's Heart, offering a consultative approach to develop and manage tailored safety programs. With over 30 years of combined experience, we're industry leaders in ensuring the effective use of Personal Protective Equipment (PPE), recognizing the crucial need for comfort to ensure consistent wear. We are committed to delivering not just any PPE, but the most comfortable and high-performance gear that aligns seamlessly with our clients' safety standards.

Job Summary

The Operations Administrative Coordinator is responsible for managing day-to-day activities to ensure the business is running efficiently and meets the expectations and needs of our clients. The operations coordinator will also be responsible for managing and servicing a set of accounts, fulfilling client requests and orders promptly and accurately, and coordinating with various departments to ensure that clients' needs are understood and satisfied. A successful Operations Administrative Coordinator will utilize their abilities to multitask and prioritize in order to organize and manage the different ongoing tasks that they track and support.

Schedule

• Monday-Friday, 8:00am to 5:00pm
  
  

Essential Functions

Order Management & Sales Support

• Managing and tracking open orders to ensure timely and accurate fulfillment.
• Quoting price and turnaround times as well as preparing sales purchase orders.
• Noting price changes from our suppliers and coordinating with the Sales Team to implement updated pricing for our clients.
• Demonstrating product knowledge through addressing clients' questions.
• Keeping accurate records pertaining to client purchasing programs.
• Scheduling client services/deliveries to be fulfilled by the Service Team and preparing any related documents, such as PODs.
  
  

Accounting & Billing

• Entering vendor/supplier bills and credits into the accounting system for payment.
• Creating and sending invoices to clients in a timely manner for goods sold/services rendered.
• Following up on payment status for past due accounts and sending out monthly account statements.
  
  

Client Onboarding & Relationship Management

• Completing the onboarding process for new clients by obtaining all required new account documentation, performing credit reference checks, and setting up new clients in our accounting system.
• Managing client relationships with excellent service and support.
• Acting as a point of contact for matters related to clients' portfolios.
• Resolving complaints and preventing additional issues by improving processes.
• Acting as a client advocate with a focus on improving the buyer experience.
• Coordinating with members of each department to ensure clients' needs are understood and satisfied.
  
  

Product & Supplier Management

• Entering and updating new and existing products/offerings in our accounting system.
• Filling out and submitting new account forms for new suppliers.
• Maintaining updated knowledge of company products and services.
  
  

Requirements

Education, Experience and Proficiencies

• Bachelor’s degree in Business Administration or another related discipline, preferred. High school diploma or equivalent is required.
• Computer proficiency and technical aptitude with the ability to use Microsoft and Intuit products, specifically Outlook, Word, Excel, SharePoint, OneDrive, and QuickBooks.
• Excellent communication, organizational, and time-management skills
• Ability to thrive in a fast-paced work environment.
• Highly motivated, strong work ethic.
• Positive attitude.
• Strong customer service skills.
• Proven ability to work and plan effectively in a team environment.
• Ability to prioritize responsibilities to meet deadlines.
• Knowledge of safety equipment and the use of PPE is beneficial.