Call Center Success Manager at Supreme Garage Door Repair

About Us

At SGD Group, we’re more than just garage doors — we’re a fast-growing, high-performance service company that’s serious about delivering results and building strong teams. Our call center is a proven engine for revenue, and now we’re looking for the right leader to take our Appointment Setter team to the next level.

The Role

We’re hiring a hands-on, driven, and operations-focused Scheduling Operations Manager to lead our internal call center team. This isn’t just about managing schedules — it’s about driving performance, improving conversion rates, and building a department that scales.

If you're a motivated leader with experience in high-volume call centers, and you're hungry for growth with a business that rewards results, this is your seat at the table.

What You’ll Do

• Lead the Team: Manage and coach a growing team of appointment setters to meet daily, weekly, and monthly KPIs.
• Own the Numbers: Monitor call conversion rates, appointment volume, lead response times, and team productivity.
• Train & Develop: Build training programs, scripts, and talk tracks to ensure consistent customer interactions and high conversion.
• Improve Operations: Identify performance gaps and implement processes to improve efficiency and customer experience.
• Manage Tools & Systems: Oversee CRM usage and ensure proper tracking and pipeline management.
• Collaborate with Leadership: Work closely with company leadership to align goals, report on team performance, and scale the department.
• Work the Floor: Be present and active with the team — listening to calls, giving live feedback, and making sure the energy stays high.
  
  

Who You Are

• Experienced Leader: Call center leadership role, managing high-volume outbound or inbound sales/appointment teams.
• Data-Driven: Strong understanding of call metrics, lead management, and using data to make decisions.
• Operationally Sharp: You think in systems and processes, and you're not afraid to roll up your sleeves to fix inefficiencies.
• Coaching-Minded: Passionate about developing people, giving feedback, and creating a winning team culture.
• Flexible & Reliable: Willing to work Monday–Friday, with weekend availability based on business needs (between 7:00 AM – 9:30 PM CST).
• Tech-Friendly: Comfortable with CRM tools and can quickly adapt to new platforms.
  
  

Why Join SGD?

• Build Something: Be part of building a department that will fuel the company’s next stage of growth.
• Grow With Us: Clear path to higher leadership as the department and company scale.
• High Impact: Your leadership directly impacts revenue, performance, and customer experience.
• Strong Team Culture: No micromanagement — just a team of people who want to win and support each other while doing it.
  
  

Ready to Lead the Charge?

If you're a natural leader with a passion for performance and a drive to build something meaningful, we want to hear from you. This is a full-time, onsite position at our Carrollton, TX location. Apply now and be part of the team that’s setting the standard in garage door services.