IT Support Specialist at Jobs via Dice

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Ledgent Technology, is seeking the following. Apply via Dice today!

We are hiring an IT Support Specialist to start immediately.

• This is a 100% on site position in Beuna Park, CA
• Contract to Hire, on W2
• Up to 80k/year based on the relevant work experience
• Looking for someone with 5+ years of professional IT Support experience, and must have stable work history (at least 3 years at last position)
• Bilingual in Spanish is highly desired
• Need to be coming from an on site position, ideally from a manufacturing company
  
  

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

oTroubleshooting nonworking telephones.

oTroubleshooting and Quick resolution of all software/hardware-related complaints.

oSetup and install software on new computer equipment such as desktop/laptop systems, monitors, and printers.

oTroubleshoot PC connectivity problems.

oEvaluation and implementation of new software tools into the environment.

oDocuments all troubleshooting tickets in Atera, including categorization and maintaining status.

oPreventive maintenance on PCs.

oDeploy new PCs.

oWrite procedures for Software/Hardware installation where required.

oMaintain project status and report.

oMaintain inventory of Software / Hardware

oRetrieve scanned images.

oObtain competitive Hardware and Software bids.

oAssist with Zoom issues.

oAssist in training new Employees on Network navigation and User software.

oAssist with toner management, including inventory and opportunities to reevaluate more efficient printers.

Required Skills and Attributes:

• Knowledgeable with computer systems and applications.
• Good analytical skills.
• Excellent problem-solving skills.
• Detail-oriented.
• Sense of urgency with the ability to prioritize your workload.
• Able to work under pressure and meet deadlines.
• Good time management skills.
• Good verbal and written communication skills.
• Proficient with Microsoft Office 365
• Dependable.
• Good attendance.
• Able to work a flexible schedule.
• Educational Requirements: High School Diploma; Some College Preferred.
• 5 years of computer repair/support experience.
• Understanding of Manufacturing or ERP Systems.
• Salesforce, Power BI, and/or Syteline 10 a plus.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.