Dispatcher at ONE Gas

Position Description

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date: 11/24/2025

Role Summary

Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

What You Will Do

Performs intermediate level of work related to dispatching.

Communicate Through Various Media Channels Including

• Phone
• Email
• Microsoft Teams
• Electronic messaging to communicate to internal and external customers
  
  

Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower.

Manage work schedule to ensure appropriate resources are available.

24/7- 365 Days operation, Including holidays and Graveyard shift- (10:00 pm to 6:00 am MST)

Utilize Multiple Technology Platforms Including

• Customer Information System (Banner)
• Dispatch Software (PragmaCAD)
• SharePoint
• Maximo,
• Everbridge
• Microsoft Teams
• other applicable systems to complete daily tasks.
  
  

Assist customers and employees in person and via telephone and Microsoft Teams regarding account.

Information and service order requests including but not limited to:

• Account inquiries
• City Inspections
• Emergency line locates
• Service requests
• Emergency situations
• Reschedules uncompleted orders
• Answer customer direct line inquiries for CNG
• Answer field management inquiries
  
  

Process and prepare reports and records including but not limited to:

• Emergency reportsIncident reports
• Time sheets
• Regular and reliable attendance is required in performance of job.
• Employee may be required to perform additional duties as assigned
  
  

Position Requirements

What You Will Need

Knowledge of scheduling principles and practices.

Demonstrated ability to communicate and exchange information or instructions.

Experience in use and function of office equipment including computers and applicable software.

Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested) Knowledge of customer accounting and information center policies and procedures.

Experience And Training Related To

• Dispatching policies and procedures
• Operating communication devices
• Emergency notification procedures
• Electronic work management tools
• Experience reading and interpreting maps and customer account information.
• Demonstrated ability to read and write fluently in English.
• Minimum Applicable driver's license
• Stationary for extended periods
  
  

Mobility to travel in and around office facilities.

React immediately to emergency situations to prevent injury to self and others.

Able to operate tools and equipment required.

Communicate and exchange verbal and written information and instructions.

Visual Abilities Sufficient To Perform Job Duties.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.