VIP REPRESENTATIVE at MotorCity Casino Hotel
Date: 5 hours ago
City: Detroit, MI
Contract type: Full time
VIP Representative
Description
Join the best game in town!
You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too!
As VIP Representative, You Will
Description
Join the best game in town!
You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too!
As VIP Representative, You Will
- Act as a liaison with all other casino departments.
- Exercise sound judgment and make responsible decisions pertaining to comping.
- Interact with the Hotel regarding comping of rooms and food.
- Resolve guest complaints related to Hotel and all other departments.
- Attend in-house and outside events.
- Establish and maintain loyal customer base.
- Enroll new players.
- Reactivate archived players.
- Provide exceptional guest service.
- Perform additional responsibilities as assigned.
- Must have at least three years in customer service.
- Outstanding communication skills.
- Must have a pleasant and outgoing personality.
- Working computer knowledge, especially Excel.
- Must be flexible with scheduling including shifts, holidays and weekends.
- Strong customer service skills.
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