VP of Enterprise Fraud at Redwood Credit Union

Redwood Credit Union is seeking a dynamic and strategic leader to serve as Vice President of Enterprise Fraud. This role is responsible for strategically planning, directing, and reporting on enterprise fraud and mitigation programs covering all types of fraud for the organization. This includes, directing all activities that identify, evaluate, and communicate risks, as well as establish strategies for addressing current, known, and anticipated threats. The VP is responsible for reporting to executive management on risk assessments, which includes analyzing historical data and trends, evaluating performance metrics, identifying gaps, and considering other internal and external factors. Ultimately, responsible for preventing, reducing, and recovering financial losses by managing fraud systems and investigations for all types of transactions and situations, including Visa’s recovery process, and, at times, collaborating with RCU’s security team and law enforcement agencies.

Key Responsibilities

Leadership:

• Assist senior management with research and advice on the impact of new loss mitigation programs/strategies from an enterprise risk and fraud mindset
• Serve as a member of the Leadership team providing leadership and direction for RCU
• Ensure effective interface between Enterprise Fraud and other departments and assist with the coordination and completion of projects to ensure policies, programs, objectives and goals are communicated and met
• Attend and actively participate in All Team, Leadership Team, and strategic and operational planning meetings, etc
• Represent Redwood Credit Union with outside entities such as examiners, auditors, legal counsel, vendors, and other support companies or third parties
• Provide support to the SVP/Payments including planning and drafting monthly meeting agendas, annual calendars, reports, meeting binder preparation and maintenance, and records retention
• Monitor and report on all loss mitigation activities throughout the organization and lines of business
  
  
  

Planning:

• Translate Redwood Credit Union strategic business plans into enterprise fraud operation and mitigation department strategies and operational plans
• Participate in the development of the Credit Union's policies, plans and programs as a member of the Leadership Team
• Develop and implement plans and policies to attain goals and objectives, measure progress and implement adjustments as appropriate
• Prepare short-term and long- term goals and objectives for enterprise fraud and mitigation functions
• Develop and present opportunities to the Leadership team that will allow better service to Members and prevent losses to the Credit Union
• Develop and manage the annual department budgets and ensure projections are met
  
  
  

Program Management:

• Provide leadership and operational direction for Enterprise Fraud operational and mitigation program activities
• Ensure behavioral biometrics screening system, Visa’s fraud prevention system, digital banking fraud prevention, mobile deposit fraud prevention, and other fraud prevention systems are operating at peak performance to protect RCU while balancing the Member experience
• Maintain and lead risk monitoring programs to enhance the organization’s ability to manage fraud across the enterprise
• Ensure RCU’s enterprise fraud operational and mitigation policies and strategies are compliant with applicable regulations and strategic imperatives of the organization
• Prepare status reports for the SVP/Payments
• Work closely with all management to enhance fraud risk management activities and the fraud risk mindset throughout the Credit Union
• Recruit, select, train, motivate, mentor, evaluate, develop, and review work of all direct reports
  
  
  

Other Functions:

• Perform other duties as assigned
• Represent RCU at various functions and community events
• Participate in community volunteer boards and associations
  
  
  

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S
  
  
  

Minimum Qualification: Knowledge, Skills and Abilities

• Ability to manage and develop multiple diverse operational units with inherent conflicts from demands and priorities
• Experience conducting investigations, risk assessments, and managing fraud systems.
• Management of rule writing for various fraud mitigation tools including BioCatch, Verafin, Visa Risk Manager
• Knowledge of Regulation E, Regulation Z, Regulation CC, and a working understanding of C.F.P.B. policies.
• Knowledge of Visa regulations which govern dispute and fraud claims
• Knowledge of account takeover methodology and detection practices
• Knowledge of synthetic identity fraud
• Demonstrated ability with the design and application of innovative ideas and developing creative solutions.
• Strong strategic and operational capabilities with experience assessing and executing operational contingency plans based on threats and exposure to business executives
• Thorough knowledge of fraud management planning principles, practices, and techniques
• In-depth knowledge of modern management techniques and practices
• Skill in the operation of a personal computer with spreadsheet, word processing and presentation software and Intra/Internet access
• Ability to provide strategic business direction to support business plans, risk management objectives, and all other strategic initiatives
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches
• Ability to effectively research and report data
• Ability to coordinate and prioritize a variety of activities simultaneously
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans
• Ability to lead, motivate, and direct staff
• Ability to communicate effectively, both verbally and in writing
• Ability to act independently and confidentially, using discretion and tact
• Ability to distinguish and manage confidential material and information
• Ability to establish and maintain effective working relationships with a diverse group of people including directors, regulators, Members, team members, attorneys, vendors, and other parties
• Ability to travel 20% of the time
  
  
  

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in administration of justice, criminal justice, security management, environmental health and safety, or emergency management, plus a minimum of ten years professional work experience in financial services, law enforcement, military, or security-related field, and a minimum of three years of progressive leadership experience.

Compensation: Base starting range: $174,366 to $205,129 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  
  
  

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
  
  
  

Physical Requirements:

• Ability to travel to other RCU locations as needed
• Ability to stand, bend, stoop, sit, walk, twist, turn, reach above head, and climb stairs
• Ability to read a computer monitor
• Ability to use a computer keyboard and calculator
• Ability to lift up to 25 pounds occasionally
• Work environment is indoors, majority of the time is spent sitting at a desk
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
  
  
  

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].