Quality Control (QC) Representative at Surface Experts

Benefits:

• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Paid time off
• Training & development
• Wellness resources
  
  
  

Join a growing team that’s making a nationwide impact!

At Surface Experts, our Support Center (SC) team creates over 8,270+ work orders each month to help franchise owners deliver fast, accurate service to customers across the country.

We’re looking for a detail-focused, dependable, and fast-paced Quality Control (QC) Representative to help ensure every work order created by our Support Center is accurate, complete, and ready for our technicians in the field. This is quick, high-volume QC work that plays a critical role in supporting our nationwide network.

What You’ll Do

As a QC Representative, you will review and verify work orders submitted by franchisees and Support Center team members to ensure all details are correct and consistent.

Key Responsibilities:

Perform quality checks on 1,950+ work orders per month to verify accuracy of:

• Unit numbers
• Addresses & customer details
• Contact information
• Pricing & repair types
• Scheduled date/time
• Any additional job-specific notes or details
• Correct errors directly in the system when identified
• Accurately document error codes for training and continuous improvement
• Work within online scheduling and workflow software
• Collaborate closely with the Support Center team and QC Lead
• Participate in ongoing training, calibration sessions, and team meetings to stay aligned on standards and expectations
  
  
  

Who You Are

You enjoy detail-driven work, take pride in accuracy, and thrive in a steady, high-volume environment. You’re reliable, focused, and comfortable working independently while still contributing to a strong team culture.

Required Qualifications:

High school diploma or GED

Experience working in a fast-paced or high-volume environment

Strong attention to detail and accuracy

Comfortable using online software; Microsoft Office, MS Teams, ZenDesk experience a plus

Self-motivated and able to work independently without sacrificing quality

If you're someone who loves detail, consistency, and contributing to a mission that helps small business owners succeed, we’d love to hear from you.

Benefits include:

• Full time - 40 hours (this role could also be part-time)
• Variety of shifts offered, between 6:00 am and 5:00 pm with work from home option at 60 days
• No nights or weekends
• Paid holidays, sick leave, and vacation days
• Health Reimbursement Account with monthly company contributions
• Monthly performance-based bonuses, in addition to base pay
• Paid training, as well as continued training
• Paid lunches
• Advancement opportunities & internal growth
• Welcoming, open-minded, and low stress office environment
• Helping small business owners (our franchisees) - not just a huge corporate company
  
  
  

Time Commitment

This role could be part-time or full-time job with flexible work hours.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
• No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
• The position is full-time in-person/on-site.
• The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.
  
  
  

Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at [email protected]

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.