Patient Appointment Specialist at AOA Orthopedic Specialists

Date: 7 hours ago

City: Arlington, TX

Contract type: Full time

Job Type

Full-time

Description

Why Choose Us? #AOA

Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits

Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
Dental & Vision Insurance
401(k) with Annual Employer Contributions
Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
Employee Assistance Program (EAP): Employer-paid support for life’s challenges
Generous Paid Time Off:

Responsibilities

Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
Participates in clinic and market education, training, and meetings as need and/or required.
Communicate with outside physician offices when needed to clarify referral issues.
Communicate with clinical staff promote team awareness.
Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
Works independently.
Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
Retain and utilize knowledge of insurance policies and procedures.
Performs other related duties as assigned.

Requirements

High School Diploma/GED or equivalent experience
1+ years of Health Care related experience
Must be Bilingual in English and Spanish
Knowledge of medical terminology
Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
Effective verbal and written communication skills
Strong customer service skills
Detailed oriented with organizational and time management skills
Ability to perform in a highly stressful situation
Ability to multitask
Ability to establish effective working relationships with patients, physicians, and other medical support staff
Ability to navigate through multiple software applications

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