Human Resources Generalist at American Family Care

Benefits

• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
  
  

Position Summary

The HR Generalist supports the day-to-day human resources operations for a fast-paced urgent care organization. This role ensures smooth workforce processes and consultative support for our corporate urgent care center partners as well as our corporate shared service centers of excellence. You will provide hands-on support in new employee onboarding, employee relations, credentialing coordination, HR compliance, payroll support, and culture initiatives. The HR Generalist serves as a resource for center administrators, frontline clinical staff, and corporate operations, helping maintain a high-performing, compliant, and patient-centered workforce.

Key Responsibilities

Onboarding

• Manage new-hire onboarding, orientation scheduling, I-9 documentation and first-day HR compliance.
  
  

Employee Relations

• Serve as a first point of contact for HR questions from staff and clinic leaders.
• Support managers with coaching, conflict resolution, documentation, and basic performance management.
• Conduct fact-finding and support investigations as directed by HR leadership.
• Promote a positive, respectful, and high-engagement work environment across all clinic locations.
  
  

HR Operations & Compliance

• Maintain accurate employee files, credential documents, and HRIS data.
• Ensure compliance with federal and state employment laws (FMLA, OSHA, HIPAA awareness, wage & hour, labor postings, etc.).
• Support HR policy updates and assist with annual handbook reviews.
  
  

Payroll & Benefits Support

• Provide employees with benefits enrollment assistance and troubleshoot common issues.
• Help manage FMLA, LOA, and workers’ compensation case administration.
  
  

Training & Culture

• Assist with onboarding training coordination and annual required education assignments.
• Support company culture programs, engagement initiatives, and internal communications.
• Participate in performance review cycles and talent development activities.
  
  

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field preferred; equivalent experience accepted.
• 2–4 years of HR experience, preferably in healthcare or multi-site operations.
• Strong understanding of HR best practices and employment law.
• Experience with HRIS platforms (e.g. UKG, Paycom, ADP).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced, multi-location clinical environment.
• Highly organized with strong attention to detail and confidentiality.
  
  

Core Competencies

• Relationship building and customer service orientation
• Discretion and professionalism
• Adaptability and resilience
• Process improvement mindset
• Multi-tasking and prioritization
• Data accuracy and documentation discipline
  
  

Flexible work from home options available.

Compensation: $70,000.00 - $80,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.