Director of Production at Branded Bills

Position: Director of Production

Department: Production

Reports To: Head of Fulfillment

Employment Type: Full-Time / In-House

Job Summary

The Director of Production is the senior leader accountable for Hat Production, Applications Production, and Shipping Operations. This role ensures on-schedule execution, accurate embellishment, and on-time, error-free shipments to customers.

Reporting to the Head of Fulfillment, you will oversee managers, coordinators, and the shipping team, enforce daily adherence to the Order Prioritization & Production/Application Tracker. The role has full responsibility for hiring, payroll, expense management, and staffing across all three functions. You will partner closely with the Director of Warehouse & QC (peer role) to maintain product and shipping integrity.

Key Responsibilities

• Leadership & Team Management:
• Lead, mentor, and manage the production team, ensuring alignment with company goals.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Oversee staffing, training, and professional development of the production staff.
• Handles discipline and termination of employees in accordance with company policy.
• Production Planning & Management:
• Develop and execute production strategies to meet company objectives.
• Hold Production Manager accountable for daily adherence to the Production Schedule.
• Monitor real-time progress via the Production & Application Tracker. Implement production KPIs and track performance to optimize output.
• Applications Production Oversight
• Ensure Applications Manager delivers 100% accurate embellishment (production, quantity, accuracy)
• Verify every unit leaving Applications meets specs of design sheets.
  
  

• Shipping Operations Ownership
• Oversee Shipping to guarantee 100% on-time departure of all outbound loads.
• Ensure shipping accuracy: correct SKUs, counts, carton labeling, pallet configuration, and documentation.
• Final sign-off on carrier scheduling, BOLs, and pallet load plans before pickup.
• Eliminate chargebacks due to late, incomplete, or mislabeled shipments.
• Production & Application Tracker Management
• Own daily review and action on the Production & Application Tracker.
• Flag delays, bottlenecks, or deviations immediately; escalate only when needed.
• Use Tracker data to coach managers and adjust staffing or priorities in real time.
• Cross-Functional Collaboration
• Work hand-in-hand with Director of Quality Control (peer) to:
• Align on QC pass/fail criteria.
• Resolve application or assembly defects at the source.
• Jointly audit high-risk runs and outbound pallets.
• Partner with Warehouse Leadership to optimize staging and load-out flow.
• Collaborate with Sales & Customer Service to confirm shipping priorities and resolve issues.
• Process & Standards Enforcement
• Enforce standard work across pressing, assembly, applications, and shipping.
• Drive daily stand-up meetings with all team to review Tracker status, shipping cutoffs, and blockers.
• Identify recurring issues; assign ownership and track closure.
  

Qualifications

• Bachelor’s degree in Operations, Business, or related field (or equivalent experience).
• 7+ years in high-volume production and shipping leadership; apparel, headwear, or decorated goods strongly preferred.
• Proven success managing managers and teams of 40+ across production and shipping.
• Direct experience with payroll, hiring, expense control, and carrier coordination.
• Expert at holding teams accountable to schedules, accuracy, and on-time performance.
• Comfortable using digital trackers/dashboards (Excel, Google Sheets, or custom tools).
• Strong communicator—clear, direct, and action-oriented.
  
  

Working Conditions

• Standing, bending, and lifting for extended periods.
• The role involves physical activity, including standing, walking, and lifting up to 50 pounds.
• The working environment includes exposure to varying temperatures and warehouse noise.
  
  

Compensation: $90,000- $110,000

Benefits

• Paid Time Off
• Health insurance
• 401k benefits
• Employee discount