Training Coordinator at Abbott

Title: Training Coordinator

Location: Alameda, CA

Duration: 12+ Months

Job Description

The Training Coordinator will manage and optimize the Allego Learning Management System (LMS) to support global customer service training initiatives. This role ensures seamless delivery of learning content, compliance with industry standards, and alignment with organizational goals. The Training Coordinator will collaborate with training teams, IT, and business stakeholders to maintain a robust, user-friendly platform that enhances employee knowledge and customer experience.

Key Responsibilities

• Administer and maintain the LMS to ensure employees are properly trained.
• Configure, troubleshoot, and ensure system stability during upgrades, integrations, and new feature rollouts.
• Serve as the primary point of contact for LMS-related inquiries.
• Upload, organize, and maintain training content (videos, documents, interactive modules).
• Develop user guides and deliver training sessions for internal teams.
• Generate and distribute reports on course completion, engagement, and performance metrics.
• Manage user accounts, roles, permissions, and security settings.
• Ensure content accuracy, compliance with medical device regulations, and governance standards.
• Provide subject matter expertise on learning processes and LMS functionality to other functional areas.
• Liaise with global, regional, and divisional managers to continuously improve learning processes and systems.
• Support audit readiness and ensure successful inspection results related to learning systems and processes.
• Establish proactive relationships with internal and external customers, anticipate issues, and escalate as needed.
• Author and review learning documentation and materials.
• Provide insights to improve training effectiveness and customer service outcomes.
  
  

Education

• Bachelor’s degree in Education, Science, Engineering, Human Resources, Business, or Instructional Design (or equivalent combination of education and experience).
  
  

Experience

• Minimum 2 years in the medical device industry or other FDA-regulated environment.
• Substantial experience in LMS administration (Allego preferred).
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience managing global user bases and multilingual content.
• Knowledge of adult learning principles and delivery techniques (preferred).
• Familiarity with Veeva or similar platforms and customer service training (preferred).
  
  

Skills & Competencies

• Excellent organizational and communication skills.
• Ability to manage multiple projects and meet deadlines.
• Strong attention to detail and compliance standards.
• Analytical mindset for reporting and process improvement.
  
  

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)
  
  

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.