ERP Implementation Training Specialist at Packard Culligan Water

ERP Implementation Training Specialist - Travel Required

The IFS ERP Implementation Training Specialist is responsible for delivering comprehensive training sessions to ensure employees effectively utilize the IFS ERP system. This role focuses on hands-on instruction, troubleshooting, and user support to facilitate a smooth transition and maximize system adoption. This role requires overnight travel during the week up to 50% of the time to various locations across 10 states.

Key Responsibilities

User Training & Support:

• Conduct live training sessions, workshops, and one-on-one coaching for employees across departments.
• Guide users through IFS ERP functionalities, ensuring they understand system workflows relevant to their roles.
• Provide ongoing support to address user questions and system-related concerns.
  
  

Implementation Assistance:

• Collaborate with ERP project teams to ensure smooth rollout and user adoption.
• Assist employees during system transitions, ensuring minimal disruption to workflows.
• Act as a liaison between end-users and technical teams to relay feedback and improvement suggestions.
  
  

Training Delivery:

• Conduct in-person and virtual training sessions for employees at all levels, ensuring clarity and engagement.
• Provide hands-on demonstrations and workshops to familiarize users with ERP functionalities.
• Create online training tools, videos and guides.
  
  

Troubleshooting & Issue Resolution:

• Help users resolve common IFS ERP-related challenges and escalate complex issues to IT teams.
• Identify recurring user difficulties and recommend process improvements.
• Compliance & Best Practices:
• Ensure employees follow company policies and industry standards when using the IFS ERP system.
• Reinforce security protocols and data integrity measures.
• Documentation & Reporting:
• Maintain records of training sessions, user feedback, and system adoption metrics.
• Provide reports on training effectiveness and areas requiring additional support.
  
  

Qualifications & Skills

• Education:
• Bachelor's degree in Business Administration, Information Systems, or a related field.
• Experience:
• Hands-on experience with technology systems, including implementation and user training.
• Previous experience in training, technical support, or ERP implementation.
• Technical Skills:
• Strong understanding of technology functionalities and workflows.
• Ability to troubleshoot system issues and guide users effectively.
• Familiarity with e-learning platforms and training delivery technologies.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Patience and adaptability in assisting users with varying technical proficiency.
• Ability to work collaboratively with diverse teams and manage multiple priorities.
• Experience in change management and user adoption strategies.
  

Why Culligan?

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi-annual employee incentives.
• 401k with employer match.
• Collaborative and innovative work environment
  

Pay Range

$55,000—$65,000 USD

Check out all of our awesome career opportunities at Culliganwater.com/careers

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.