AR Specialist - Chargeback at The Legacy Companies

!!CREATE YOUR LEGACY WITH THE LEGACY COMPANIES!!

Position Overview

The AR Chargeback Specialist will be responsible for reconciliation of high-volume customer accounts to resolve payment discrepancies and deductions. Apply analytical skills to review, identify and research deductions to validate for credit or dispute.

Essential Job Duties & Responsibilities

• Assist with resolving chargeback issues on high volume accounts.
• Work independently and timely to perform research, gather required documentation, dispute, and follow up on chargeback issues.
• Navigate various customer portals to obtain back up documents and submit claims.
• Prepare dispute packages with proper support documents and submit per each customer’s established procedure.
• Support the team to determine recommendations for write offs and recoverable items.
• Communicate with various company departments such us customer service, operations, and sales to review issues for escalation, recommendations, and resolution.
• Maintain proper records and status of claims for AR reviews and meetings.
• Participate in special department projects/initiatives as required.
  
  

Preferred Qualifications

• Degree in Accounting or other Business Discipline preferred, but not required.
• 2-4 years relevant Accounts Receivable and chargeback experience.
• Previous experience with accounting / ERP systems.
• Previous experience working with high volume retailers preferred (Amazon, Walmart, Costco, others).
• Intermediate Excell skills required, including formulas, Vlookups and Pivot Tables.
• Multi-tasking, highly organized, and able to meet deadlines.
• Strong written and verbal communication skills.
• Ability to spend extended periods of time viewing a PC screenAbility to sit for extended periods of time.