Learning Management System (LMS) Support Specialist at University of Scranton, Department of Communication & Media

Position Details

Position Information

Position Title Learning Management System (LMS) Support Specialist Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

About

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia

Title IX Coordinator

Office of Institutional Compliance & Title IX

Institute of Molecular Biology & Medicine, Suite 315

[email protected]

(570) 941-6645

https://www.scranton.edu/compliance-titleix/

The University of Scranton is an Equal Opportunity Employer/Educator.

University Mission

The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The University’s mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.scranton.edu/about/jesuit-tradition/index.shtml.

Department Center for Teaching Excellence Job Purpose

Applicants must be authorized to work for any employer in the U.S.

Immigration sponsorship will not be offered for this position.

Collaborate with faculty, students, and staff to support the technology needs of the teaching and learning environment. Primary responsibilities include support for the University’s Learning Management System (LMS-Brightspace), the online course evaluation system, the academic integrity tutorial, and the Teacher of the Year ballot process. The LMS Support Specialist provides technical support to users, helping to diagnose and resolve technical issues associated with the LMS, integrated educational technology tools, and other information systems used for department initiatives.

Essential Duties

• Support the planning, implementation, and successful completion of technology-related projects
• Support the adoption of LMS features and educational technology best practices to enhance user satisfaction for faculty and students
• Help to coordinate with IT and software vendors to plan, test, and implement changes, updates, or modifications to the LMS or other department information systems
• Hire, train, and supervise techcons (student workers) during all semesters, including intersession and summer semesters
• Coordinate and support techcons (student workers) in assisting faculty and staff with instructional technology needs
• Provide guidance and technical support to faculty, staff, and students in the effective use of the Learning Management System (LMS), including user account management, enrollment, and permissions
• Respond promptly to support requests and ensure timely resolution of LMS-related issues
• Troubleshoot and resolve LMS and technology-related issues in collaboration with IT and vendor support
• Assist with LMS integrations, including the Student Information System (SIS), authentication systems, and external learning tools
• Assess LMS functionality and identify areas for improvement based on feedback from faculty, students, and departments
• Stay current with emerging LMS features and best practices to enhance the user experience
• Test and evaluate new features, upgrades, and integrations prior to release
• Manage the implementation of the Online Course Evaluation System, including system setup, deployment, troubleshooting, and reporting of results
• Manage the Academic Integrity Tutorial, including system setup, deployment, and troubleshooting, including resolution of student and faculty issues
• Administer the technical and administrative aspects of the Teacher of the Year ballot process
  
  

Collaborate with the Instructional Technology department to ensure that CTE lab hardware and software meet current academic and technical standards

• Demonstrate creative thinking and problem-solving in the development and implementation of instructional technology solutions
• Develop and maintain user documentation, FAQs, and tutorials
  
  

Additional Skills Required

• Strong knowledge of Brightspace (or comparable LMS)
• Excellent collaboration and communication skills, including technical and process writing skills
• Effective project management and organizational skills
• Ability to research and resolve technical problems
• Familiarity with HTML, CSS, and data management
• Ability to work at a computer for an extended time
• Occasional evening or weekend work may be required
• The ability to uphold human dignity and respect by recognizing each person’s worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
• Must be able to respect, support and contribute to the University’s Catholic and Jesuit mission
  
  

Minimum Education Requirements

• Bachelor’s degree in a technology-related field
  
  

Preferred Requirements

Preferred Education Minimum Job Experience Requirements

• Minimum of two (2) years of experience supporting or managing a learning management system in an academic setting
• Demonstrated ability to meet deadlines and manage multiple tasks in a higher education environment
• Experience using instructional technology tools and software
• Proven ability to adapt to and learn new procedures and technology platforms
  
  

Preferred Qualifications Years of Experience 2 University Classification Professional FLSA Classification Exempt Schedule/Work Hours Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required. Full Time/Part Time Full-Time Annual Schedule 12

Posting Details

Posting Details

Special Instructions to Applicants Posting Number S0985P Open Date 11/14/2025 Close Date 12/05/2025 Open Until Filled No

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a bachelor’s degree (or master's degree) in a technology-related field?
• Yes
• No
• * Do you have a minimum of two (2) years of experience supporting or managing a learning management system in an academic setting?
• Yes
• No
  

Applicant Documents

Required Documents

• Resume
• Cover Letter
  
  

Optional Documents

• Other Document