Patient Experience Concierge at Adventist Health

Job Description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary

Provides exceptional service to the Adventist Health patient population. Greets and navigates patients and their guests in registration lobby. Aids patients checking-in for services and expedites patient flow.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree in hospitality or equivalent combination of education/related experience: Preferred
• Three years' patient access, hotel, restaurant, retail, or customer service experience: Preferred
• Previous Patient Access experience: Preferred
  
  

Essential Functions

• Welcomes patients and family members in a professional manner. Follows AIDET guidelines in all interactions with the patient and ensures adherence to the patient experience expectations. Promotes and demonstrates excellent customer service.
• Oversees the daily activities of the front desk and lobby areas including tidiness of the area. Greets patients upon arrival, and navigates patient flow. Assists with check in process; monitors patient registration fast track tracker.
• Tracks length of time that a patient has been waiting and escalates those wait times to the appropriate leaders, allowing for the patient to be seen at their scheduled appointment time. Keeps the patient well informed of any potential delays while they are sitting in the lobby.
• Provides patient flow updates to patient access leadership. Assists in resolving real-time patient concerns.
• Anticipates the patient's and family members' needs and be empowered to address these needs in real-time where applicable.
• Performs other job-related duties as assigned.
  
  

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.