Learning Coordinator at Bowery Residents' Committee

Position Summary

The Learning Coordinator serves as a bridge between early-career learning and ongoing skill building, providing cross-functional support across the Learning Team. This role offers the ability to facilitate New Hire Orientation and continuing education initiatives, ensuring consistency and alignment across all training programs.

With a focus on evaluation, coordination, and innovation, the Learning Coordinator supports pilot programs, special projects, and interdepartmental initiatives that advance learning impacts, staff engagement, and learning quality.

All work is grounded in BRC’s trauma-informed, person-centered, and strength-based approach, supporting staff to grow, thrive, and deliver effective, compassionate care to clients.

Key Responsibilities

Training Facilitation

• Facilitate New Hire Orientation (NHO) to ensure new employees receive a comprehensive, engaging, and mission-aligned onboarding experience.
• Facilitate Continuing Education sessions, refreshers, and targeted trainings across program areas including orientation modules, clinical writing, client engagement, trauma-informed care, documentation, and supervisory skills.
• Adapt facilitation style and content delivery to meet the needs of diverse learners.
• Ensure training content, tone, and facilitation remain consistent with BRC’s mission and values across all learning audiences
  
  

Program Coordination & Operations

• Coordinate logistics for learning activities, including scheduling, enrollment, communication, materials preparation, and tracking attendance.
• Partner with subject matter experts (SMEs), trainers, and program leadership to support operational readiness of training.
• Maintain learning calendars, training dashboards, and internal communication workflows.
• Support the upkeep of learning systems (e.g., LMS), assisting with course setup, updates, and record maintenance.
  
  

Curriculum & Learning Support

• Assist with the development and revision of training materials, learner guides, slides, and assessments.
• Conduct research, benchmarking, and environmental scans to support continuous improvement of learning content.
• Contribute to the development of new learning initiatives, microlearning modules, and job aids.
• Ensure content reflects BRC’s values, operational priorities, and trauma-informed, person-centered approach.
  
  

Evaluation & Learning Consistency

• Maintain consistency and alignment across learning materials, handouts, slide decks and evaluation tools
• Design and implement evaluation systems that measure learning effectiveness, engagement, and application to practice
• Collect and analyze feedback, attendance data, and performance trends to inform continuous improvement across the learning portfolio
• Partner with the other Learning Coordinators and department leads to standardize data tracking, reporting and impact metrics
  
  

Pilot Programs & Special Initiatives

• Lead or co-lead pilot learning programs and special projects
• Serve as project manager for assigned initiatives, ensuring clear objectives, timeliness, and communication with stakeholders
• Evaluate outcomes and make recommendations for scale, modification, or integration into ongoing training offerings
• Collaborate with HR, Equity/Professional Development, and Program leadership to enhance staff development and engagement
  
  

Cross-Training & Coverage Support

• Provide cross-training and facilitation coverage across all learning areas to ensure continuity and quality of delivery
• Support in onboarding new facilitators (train-the-trainer), refining content, and ensuring readiness for delivery
• Contribute to curriculum updates, and shared learning documents
• Support in facilitation of CPI, MHFA and other key learning programs as needed
  
  

Hours

Full-time 37.5 hours per week

• Monday-Friday 9am-5:30pm
  
  

Qualifications

Required:

• Bachelor’s degree in Education, Human Services, Organizational Development, or a related field; OR equivalent combination of education and relevant experience.
• Minimum 1–2 years of experience in training, staff development, education, human services, or related roles.
  
  

Skills

• Strong facilitation and public skills, adaptable to diverse learning groups
• Excellent project management and organizational abilities
• Knowledge of LMS platforms, Microsoft suite, and content creation software (e.g., PowerPoint, Canva, Prezi, Gamma, etc.)
• Strong analytical skills, with the ability to synthesize learning data into actionable insights
• Proven ability to collaborate across functions and manage multiple projects simultaneously
• Deep commitment to BRC’s mission and trauma-informed, person-centered learning philosophy
• Excellent organizational, coordination, and project management skills.
• Strong interpersonal skills with the ability to build relationships and collaborate across teams.
• Excellent written and verbal communication skills.
• Commitment to trauma-informed, person-centered, strength-based practice.