Dispute Research Analyst at Planet Pharma

Job Description

The Opportunity:

The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.

This position is based on-site at our Indianapolis campus and uses a hybrid (3 days per week) working model.

• Research and analyze pricing and contract data.
• Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
• Develop and understand contract components, including sales and service data.
• Investigate and provide recommendations to resolve invoicing issues.
• Maintain reporting and insights to ensure accurate root cause analysis.
• Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.
  
  

Who You Are

• Bachelor's degree in finance, accounting, or related area study
• Three years of analytical experience
• Substantial Contract to Cash experience in SAP
  
  

Preferred Qualifications

• Basic understanding of contracts
• Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals
• Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams
• Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes
• Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customer
• Comprehensive computer skills including advanced MS Excel & Google Suite
• Demonstrated sound judgment and decision-making
  
  

Pay ranges between $30-33/hr based on experience
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.