Collector (English/Spanish Preferred) at Deseret First Credit Union

There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:

• 12 paid holidays
• A positive atmosphere and co-workers who truly care
• Full benefits package, perks, and discounts worth a double-take
• Competitive compensation
• Enjoyable activities and wellness initiatives
  
  

The schedule is Monday-Friday from 8:00-5:00, as well as rotating Saturdays.

Summary: Diligently preserves the credit union's assets by controlling delinquent accounts, collecting delinquent loan payments, counseling members, and/or recovering collateral.

Duties and Responsibilities:

• Contacts members with delinquent accounts by phone, mail, e-mail, etc. and takes appropriate action to bring current or arrange payment plans
• Counsels members on debt and credit management
• Analyzes financial situation of delinquent borrowers; takes action to repossess collateral when arrangements to bring the loan current are unsuccessful
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans
• Testifies at legal proceedings as needed
• May assist with the following: attending MOC (bankruptcy) hearings, small claims court hearings, processing garnishments, and assisting with repossessions and foreclosures
• This job description is not an exhaustive list of all job duties. Other duties may be assigned at any time.
  
  

Qualifications:

• High school diploma or GED is required
• 1-3 years customer service experience is required; Collections or banking experience is preferred
  
  

Competencies:

• The ability to motivate and influence others is a material part of the job, requiring a significant level of diplomacy and trust; obtaining cooperation (internally and externally) is important
• Strong verbal and written communication skills
• Demonstrates attention to detail
• Must have a positive attitude
• Takes initiative/self-starter
• Maintains confidentiality and works with integrity
  
  

Computer Skills:

• Microsoft Office Suite
• Ability to learn new computer software easily
  
  

Work Conditions:

• Office environment, sitting and moderate walking
• Occasional travel for site visits and court hearings
  
  

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Salary:

DOE