Mgr Specialized Services at Salvus TG now known as The Purple Guys, an Ntiva Company

Job Details

Description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How You’ll Make An Impact

As the Manager, Specialty Services, you will oversee the RMM and Backup teams, ensuring the delivery of high-quality managed services. You will lead efforts to maintain system uptime, data integrity, and rapid incident response, while fostering a culture of collaboration, accountability, and continuous improvement. Your role is pivotal in driving operational excellence, supporting client needs, and developing technical talent within your teams.

Location and Work Expectations

• This is a remote position; however, team members should be willing and able to travel 5-10% of the time, as necessary.
• Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).
  
  

What You Will Be Doing

Team Leadership & Development

• Manage and lead the RMM and Backup teams, ensuring efficient 24/7 operations.
• Mentor, coach, and develop team members, supporting career growth and technical expertise.
• Conduct regular team meetings to review utilization, status updates, issues, and objectives.
• Oversee the complete employee lifecycle: hiring, goal setting, performance reviews, feedback, improvement plans, and disciplinary actions.
• Foster a culture of collaboration, accountability, and continuous improvement.
  
  

Operational Excellence

• Ensure all automated alerts and backup-related cases are addressed according to SLAs.
• Manage priority incidents, especially those impacting data protection and system availability, reporting results to clients and management.
• Execute disaster recovery plans, coordinating resources to restore systems and recover data.
• Proactively escalate issues to senior leadership when necessary for timely resolution.
• Build and maintain robust operational structures and SOPs to support scaling and evolving needs.
  
  

Client Service & Communication

• Provide clear and timely updates to clients and leadership regarding operational statuses, incidents, and next steps.
• Participate in client meetings to ensure actionable items are addressed and expectations are met.
• Collaborate with other departments to ensure seamless operations and proper ticket escalation.
  
  

Strategic Planning & Innovation

• Manage and report on key performance indicators (KPIs) for the RMM and Backup teams.
• Participate in leadership meetings to review team utilization, staffing, and strategic objectives.
• Identify and implement emerging technologies and innovative practices to enhance team and client experiences.
• Continuously improve department performance through collaboration with the Director and strategic initiatives.
  
  

Performance Metrics

• Team utilization and availability
• Responsiveness to incidents and alerts
• Total tickets resolved and handled
• Successful execution of backup and recovery operations
• Client satisfaction and SLA adherence
  
  

You’ll be successful in this role if you have experience in/with

• 5+ years of experience in IT/managed services, with a focus on RMM and backup solutions.
• 1–3 years of experience managing technical teams.
• Strong troubleshooting, problem-solving, and incident management skills.
• Excellent communication skills, both spoken and written.
• Experience with various RMM platforms.
• Knowledge of backup technologies, disaster recovery, and cybersecurity principles.
• Ability to work under pressure and operate independently while maintaining KPIs.
• Management experience in cross-functional teams.
  
  

Required Language Skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
  
  

Bonus points for

• Relevant certifications (e.g., Microsoft MCSE, CCNA, NSE-4, ITILv4 Foundation) are a plus.
  
  

Benefits And Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent
  
  

The base pay range for this position is expected to be between $50,000 and $100,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements And Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 12/10/2025.