Prescription Renewal Coordinator-Newton, MA at Optum

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

General Role Description

As the Prescription Renewal Supervisor you will manages a team of Prescription Renewal Coordinators responsible for the training and management of a wide range of routine and complex administrative duties in support of Prescription Management and Medication Prior Authorization processing. Support spans across various designated service lines including: Internal Medicine, Family Medicine, Pediatrics and OB GYN.

Primary Responsibilities

• Lead and supervise a team of Prescription Renewal Coordinators, ensuring departmental standards, staffing, and workflow compliance
• Train and onboard new hires, and update existing staff on new processes and policy changes
• Monitor performance, conduct quality reviews, and manage annual evaluations and disciplinary actions
• Resolve escalations from patients and staff, applying advanced problem-solving and customer service skills
• Collaborate with leadership to implement process improvements and support operational decision-making through data collection and reporting
  
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Bachelor's degree
• 3+ years of experience in a clinical and/or customer service setting
• Experience with EPIC or a similar electronic medical records system
• Proven solid interpersonal skills with the ability to interact effectively with patients and medical professionals
• Proven excellent time management skills
• Demonstrated sound judgment with the ability to work and make decisions in a fast-paced environment.
• Demonstrated ability to provide a high level of customer service to patients, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
• Demonstrated ability to follow precedents and procedures
  
  

Preferred Qualification

• 2+ years of experience in a Lead or Supervisory role
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.