Customer Care Representative at Martin Systems, Inc.

Martin Systems

Since 1974, Martin Systems has helped people be better prepared and protected with the most modern technology in security, fire, and life safety. With over 50 years in the business, Martin Systems has consistently delivered excellence and innovation. Recently, we have added several offices and expanded our installation and service footprint to include Green Bay, Milwaukee, Madison, Door County, Appleton, The Lakeshore, and Central Wisconsin. Martin Systems is a community-based business involved in civic contributions throughout the state. We sponsor McGruff House’s, Boys and Girls Clubs, Big Brothers & Big Sisters, and local children’s fire and safety programs. Our employees participate in Crime Stoppers, Crime Prevention Associations, and other safety-minded community organizations.

Role Overview

The primary purpose of this position is doing project setup, billing projects, and providing a high-quality customer service experience to the customers of Martin Systems.

Key Responsibilities

• Answers the phone in a professional manner by greeting the customer, listening to understand, and asking questions to properly serve the customer(s).
• Greets and directs visitors at our office.
• Screens customer calls and provides callers with information such as company address, directions to the company location, company website and other related information.
• Demonstrates the basic understanding of the phone system and how to efficiently use it to provide quick response and transfer time.
• Assists customers with finding, billing information, notes, documents, setup commercial or residential projects and billing of projects.
• Support the Data Services department by assisting with special projects.
• Learn and understand the different forms that are used for Martin Systems customers.
• Other related duties as assigned.
  
  

Qualifications

• Comfortable answering & directing phone calls.
• Must have strong communication and organizational skills.
• Strong and accurate keyboarding skills for data entry.
• Paperwork and electronic forms management.
• Knowledge in computer technology including Microsoft Office, Microsoft Outlook, and other internal systems for effective communication.
• Professional appearance and attitude are essential.
• Ability to learn quickly, multi-task, establish priorities, and maintain organization in a changing environment.
  
  

EEOC Statement

Martin Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.