Patients Accounts Manager (HCF) at NYC Health + Hospitals

Marketing Statement

Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position: Under general supervision, assists in planning, organizing and supervising the daily operations of determining financial eligibility related to financial investigations, billing, and collection processes, as pertaining to patients' payment status, accounts receivable management, collections. Participates in implementation of policies, systems and procedures for staffing, personnel supervision, coordination, control, auditing and review of required activities to maximize the collection of inpatient and outpatient billings, in accordance with System policies and procedures. Serves as the principal assistant to Director of Patient Accounts and assumes full responsibility and authority in their absence.

Essential Duties And Responsibilities

• Supervises and coordinates the activities for the establishment and maintenance of contracts with patients or parties responsible for inpatient and outpatient billings, as well as investigating and communicating eligibility requirements for City, State and Federal programs (i.e. Medicare/Medicaid).
• Supervises and coordinates the activities of the billing and collection in accordance with policies, guidelines, and processes established by the System including preparation of third-party forms for billing, follow-up of collection cycle procedures, and maintenance of documentation flow for reimbursement.
• Participates in establishing and maintaining liaison activities with Admissions, Emergency and Clinic Department, Nursing Stations, Medical Record Units, and other service departments concerning preparation, delivery, and control of patients' charges and credits.
• Participates in the review and evaluation process of adjustments, credits and payments to patients' accounts.
• Participates in periodic reviews of account aging processes to determine the status of open accounts based on source of payment, date of discharge and/or treatment, and in referral of delinquent accounts for write-off and accumulation of data on third-party bad debt accounts.
• Supervises and coordinates activities for collection and control of cash receipts for patients' pre-payments.
• Collaborates with system personnel to update systems and procedures for rate changes, required medical data, procedural changes and billing activity reviews.
• Participates in the development, recommendation and implementation of new procedures to improve efficiency and investigation procedures.
• Participates in the review and interpretation of policy and procedural changes with supervisory staff and recommends expansion and modification of existing programs and practices to meet operational requirements and financial objectives.
• Participates in directing and reviewing work scheduling and office routines, including distribution of work and daily assignments.
• Recommends staffing plans, organizational structure adjustments and departmental personnel changes.
• Participates in the selection, appointment, changes, and placement activities for all personnel
• Participates in the recommendation, preparation, administration and evaluation of training programs.
• Participates in the evaluation of personnel performance, assists in the development of work performance standards, productivity goals and evaluation programs, to ensure adherence to operational commitments.
• Prepares data, reports, surveys, and management information on billings, collections, accounts receivable, and all employee relations activities. Prepares status reports, analyses, and recommendations in order to obtain optimum utilization of total resources and to maximize reimbursements.
• Attends and leads meetings and conferences, representing the director in all aspects of their delegated duties and responsibilities.
• Performs other related duties, as assigned
  
  

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Hospitality Management or a related discipline; and 2.Three (3) years of experience in accounting, finance or business administration; one (1) year of which must have been in a responsible supervisory or managerial capacity managing accounts or credits.
  
  

Department Preferences

Preferred Skills

• Problem solving, with analytical abilities
• Strong leadership, communication, and organization skill
• Able to work and communicate in a professional manner with all team members and owning areas, and maintain a conflict free work environment.
• Proficient in computer technology and knowledge of software such as Windows, Microsoft office, Epic and others as applicable
  
  

Knowledgeable In

• Payer billing and follow up process (Medicaid, Medicare, Managed care, commercial, Govt, etc
  
  

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.