Patient Transition Liaison at Monarch Healthcare Management

Position Summary

The Patient Transition Liaison (PTL) is the primary communicator between our hospital partners and all of Monarch’s locations. The PTL is responsible for providing excellent customer service to facilitate admissions into and promote Monarch Healthcare Management (MHCM) with select hospitals.

Essential Resposibilities And Duties

REFERRAL GENERATION AND EXECUTION

• Communicate with hospital discharge planners to generate new referrals for MHCM buildings
• Gather information and provide a synapsis for building to assess appropriateness of referral
• Assist with gathering additional information as needed by on-sighting or speaking to patient staff
• Assist with problem solving potential barriers to admission to admit into facilities
• Meet with patients or families to answer questions about MHCM
• Communicate decisions on referrals, and look to admit or cross refer as appropriate
• Assist with transitioning accepted patients into facilities as appropriate
• 25 new admissions per month
• All referrals need to be responded to in 30 minutes or less.
• Enquire data is to be completed on a daily basis.
  
  

HOSPITAL EDUCATION AND PROMOTION

• Inform and educate hospital staff on changes to Monarch policies and capabilities
• Update hospital staff on potential regulatory or insurance changes that may affect discharges to our communities
• Plan promotional events for hospital staff
  
  

CENSUS DEVELOPMENT

• Attend regular business development meetings for key MHCM buildings
• Gather competitor information to assist in business development plan
• Provide feedback on internal referral management process
• Communicate need and wants of designated hospital partners
  
  

Qualifications

Education and Experience

• 2 years’ related experience in Healthcare and/or equivalent education in a degree such as Admissions, Marketing, Social Services, Nursing, or Healthcare Administration
  
  

Preferred

• Experience working with local hospital providers
• Experience in senior care in admissions, marketing, or nursing
• Medical terminology knowledge
  
  

Required Skills And Abilities

• Strong customer service and service recovery skills
• Ability to self-motivate, seek out opportunity, and act in the best interests of the company
• Ability to effectively manage multiple tasks and pivot with sudden demands of your attention
• Strong aptitude in communication with the ability to active listen
• High emotional intelligence (EQ)
• An unencumbered driver’s license with the ability to travel for day-to-day operations
• Ability to identify trends and act on them
• Personability; ability to get along with all personality types and inspire trust
• Ability to clearly speak and proficiently read and write in English
• Ability to thrive in a fast paces and rapidly growing environment
  
  

About Monarch

Monarch’s mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.

We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, nice perks, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.