Workplace Experience Specialist at Ancestry

About Ancestry

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Team Introduction

Our Workplace Experience team at Ancestry is dedicated to creating a welcoming and engaging environment for all employees, visitors, and partners. As the Workplace Experience Specialist, you will be the face of our office, embodying our culture and values while providing exceptional service and support. We believe that by fostering connections and promoting a positive workplace culture, we can enhance the overall experience for everyone who walks through our doors.

What You Will Do (roles & Responsibilities..

• Greet visitors and employees with a warm and welcoming demeanor, creating a positive first impression of the office.
• Manage all aspects of reception, including answering phones, handling inquiries, and directing guests to the appropriate areas.
• Ensure the office environment is professional, safe, and aligned with Ancestry’s values by maintaining reception and shared spaces.
• Assist in coordinating workplace events and initiatives to enhance the overall employee experience.
• Collaborate with the Workplace team on various projects and tasks to continually improve the workplace experience.
  
  

Who You Are..

• Strong interpersonal skills with a hospitality mindset, committed to creating engaging experiences for employees and guests.
• Proactive in anticipating needs and taking initiative to contribute to a positive office culture.
• Excellent verbal and written communication skills, with the ability to build relationships across all levels of the organization.
• Highly organized with proficient time-management skills, and comfortable using tools such as the Microsoft Office Suite.
• Willingness to adapt, collaborate with the team, and take on diverse tasks to support the overall success of the workplace experience.
  
  

Helping people discover their story is at the heart of ours. Ancestry is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before.

Ancestry’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3, Newspapers.com, Find a Grave, Archives.com, and Rootsweb. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careers

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the salary range for this position: $26,190 - $32,760 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

• Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23)
  
  

Additional Information

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.