Customer Care Specialist at Monument Health

Current Employees

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

Home Plus SP Home Care Services

Scheduled Weekly Hours

40

Starting Pay Rate Range

$16.57 - $20.71

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

• Supportive work culture
• Medical, Vision and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay is available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions
• Flexible scheduling
  
  

Job Description

Essential Functions

• Provides courteous, compassionate and respectful treatment of internal and external customers
• Greets all callers in a pleasant manner, effectively handling their needs.
• Complete and process documentation in an accurate and timely manner.
• Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time.
• Assist in the smooth flow of information and maintain ongoing communication between customers and business.
• All other duties as assigned.
  
  

Required

Additional Requirements

Education - High School Diploma/GED Equivalent in General Studies

Preferred

Experience - 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience; 3+ years of Customer Service Experience; 1+ years Hospital Experience; 1+ years Clinical Experience

Physical Requirements

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Category

Patient Services

Job Family

Patient Support

Shift

Employee Type

Regular

40 Monument Health Home Plus

Make a difference. Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.