ServiceNow (SPM) Product Owner at JPS Tech Solutions

Job Category: Product Owner servicenow

Job Type: Remote

Job Location: Grand Rapids Michigan

Compensation: Depends on Experience

W2: W2-Contract Only; Kindly note that applications on a C2C basis will not be considered for this role.

C2C: Contract - W2

Job Description

Job Description:

We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with a minimum of 5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.

Required Skills –

Deep SPM module experience, led implementations of demand management, resource management, agile methodologies (including Scrum boards), and waterfall project management.

• ServiceNow Strategic Portfolio Management (SPM)
• Product Owner
• ServiceNow Administrator
• Agile Waterfall
  
  

Job Duties –

• **Product Ownership:**
• – Organize and prioritize the product backlog, refining user stories and acceptance criteria.
• – Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.
• – Manage continual improvement around dashboarding and reporting capabilities.
• – Oversee end-to-end delivery of SPM features, from ideation to deployment.
• – Ensure documentation matches the current state of the process and system.
• – Manage testing plan(s) for SPM for bi-annual upgrades.
• – **Stakeholder Collaboration:**
• – Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.
• – Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.
  
  

– **Technical Oversight:**

• – Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
• – Collaborate on technical designs and ensure adherence to ServiceNow best practices.
• – Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.
  
  

– **Duties and Responsibilities:**

• – Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
• – Defining the vision for the team’s product
• – Creating a product road map based on this vision
• – Managing the product backlog and prioritizing them based on changing requirements
• – Overseeing all stages of product creation, including design and development
• – Developing user stories
• – Monitoring and evaluating product progress at each stage of the process
• – Liaising with the product team and end-users to deliver updates
• – Participating in Scrum meetings and product sprints
  
  

“Key Responsibilities

Product Vision & Roadmap:

• Work with Technical and Business stakeholders to prioritize and maintain a Engineering Mindset product roadmap, ensuring that the OMS evolves to meet the company’s strategic goals.
  
  

Cross-Functional Collaboration

• Collaborate with architecture to translate business requirements into technical specifications and user stories.
• Facilitate communication between technical teams and non-technical stakeholders, ensuring all parties are aligned on priorities, timelines, and deliverables.
  
  

Backlog Management

• Develop and maintain a well-structured product backlog, ensuring clarity and priority for BOTH technical and business requirements.
• Regularly groom the backlog, adjusting priorities based on business needs and meeting the ARCHITECTURAL and ENGINEERING standards.
  
  

Requirements Definition & Documentation

• Write clear, concise user stories and acceptance criteria from an ENGINEERING mindset that are understandable by both technical and business audiences.
• Ensure proper documentation of feature requests, system requirements, and workflows to ensure alignment across teams.
  
  

Project Leadership & Delivery

• Drive the execution of product features, ensuring timely and high-quality delivery in collaboration with engineering and architectural teams.
• Participate in scaled agile ceremonies and ensure the development process is efficient and transparent. Reviewing Pull Requests and ensuring development standards are met.
• Track product development progress, provide regular updates to stakeholders, and manage expectations throughout the delivery lifecycle.
  
  

Problem Solving & Continuous Improvement

• Identify and address any issues or roadblocks that arise during development or in the use of the OMS, PROPOSING and implementing solutions as necessary.
• Continuously monitor and assess the performance of the OMS and SUGGEST enhancements to improve efficiency, scalability, and usability.”
  
  

Job Requirements –

• – Minimum of 5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).
  
  

– **Technical Skills:**

• – Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.
• – Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.
• – Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.
  
  

Desired Skills & Experience –

• – **Certifications (Preferred):**
• – Certified ServiceNow Administrator (CSA).
• – Certified Implementation Specialist – SPM.
• – Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.
  
  

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JPS-4704

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