Sr. On-Site Service Specialist at ADN Group

The Sr. On-Site Service Specialist provides daily operational support for high-volume copy/print services, document imaging, mail and package distribution, and general office equipment maintenance. This role is heavily customer-service focused and requires someone who is proactive, organized, and comfortable with extensive walking, lifting, and hands-on tasks.

This position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site structure.

• Sort, process, and deliver incoming and outgoing mail and packages throughout the campus.

• Handle mailroom duties including postage application, fax management, and supply stocking.

• Walk between buildings frequently to complete campus deliveries.

• Operate high-volume duplicating equipment, printers, and scanners.

• Perform binding, finishing, cutting, drilling, shrink-wrapping, stapling, and other production tasks.

• Operate document imaging systems and related software for digital file handling.

• Perform quality checks and ensure accurate job completion.

• Generate digital reports for printing and imaging operations.

• Provide excellent customer service to internal employees and departments.

• Respond to questions regarding job status, print feasibility, equipment needs, and service requests.

• Coordinate and document all service calls.

• May perform receptionist or call-center duties as needed.

• Perform basic copier maintenance, clear jams, and report technical issues to service technicians.

• Ensure convenience copiers are stocked, clean, and functioning properly.

• Maintain daily meter logs, service logs, and inventory levels.

• Support meeting room setups, light maintenance tasks, and occasional cleaning.

• Assist with shipping, receiving, and storage of materials.

• High school diploma or GED required.

• 1-2 years of experience in a related field (mailroom, print production, office services, facilities support).

• Experience with high-volume copying or imaging equipment preferred.

• Valid driver’s license may be required (depending on site).