Merchandise Coordinator at Huntsville Botanical Garden

Description

Merchandise Coordinator – Gift Shop

Department: Guest Experience

Supervisor: Guest Experience Manager

Supervises: n/a

Revision Date: December 2024

FLSA Salary Classification: Non-exempt

Availability: Position requires regular weekday, evening hours, weekend hours, and occasional holidays. Hours may fluctuate based on the seasonal needs of the Gift Shop.

General Summary

Deliver excellent customer service to Garden visitors by educating and assisting in the sale of merchandise, memberships, and Garden admissions. Lead efforts in receiving, displaying and tracking the correct merchandise at the appropriate time keeping merchandise displays and presentation neat, orderly, and attractive.

Essential Duties

• Responsible for executing receiving and recording incoming merchandise by verifying the products against invoices, documenting and entering products into inventory management system and ensuring the merchandise is tagged for sale correctly and placed for sale in the correct location. Restocking from current inventory and keeping merchandise displays and stock room neat, orderly, and attractive.
• Inspects merchandise for damages, completes proper reporting (internally & externally) and facilitates communication with vendor for resolution.
• Maintains accurate records for tracking and reporting sales and stock levels of all merchandise and supplies in Gift Shop.
• Ensures organizational cleanliness and merchandise replenishment from inventory to sales floor with correct signage and maintains orderly stockroom.
• Demonstrates exemplary customer service in communication with Garden guests and team members. Educate and assist guest needs for all Gift Shop and Garden-related inquiries, selling merchandise, admission, memberships and participate in suggestive selling and add-on sales. Process phone orders and special orders according to established procedures.
• Executes successfully all the daily required responsibilities, processes and procedures for open/close of the Gift Shop and Admissions departments, including; POS system functions, reporting, answering phones, suggestive selling, handling cash, and performs other duties as assigned.
  
  

Requirements

Minimum Qualifications:

High school graduate with 2+ years of retail or customer service experience that includes utilizing POS software and an element of design/merchandising retail shops.

Success Factors

• Possess an eye for detail, particularly when creating displays.
• Communicate effectively with guests and staff. Proactive in selling the benefits of Garden memberships.
• Exemplifies the Gardens Core Values and has a true desire to collaborate with others to better a process, idea, or task. Embrace the Garden’s mission of plant conservation, education, and research and demonstrates a willingness to learn and share knowledge about the Garden, its programs, and its mission of connecting people to plants.
• Possess a desire for producing an engaging guest experience, sets high standards, and realizes the impact of work on the department and entire Garden.
• Possess the ability to multi-task, stay organized and prioritize responsibilities.
• Must be polished and maintain a professional demeanor under pressure.
• Promote a positive team environment and excellent communication in relating effectively with staff. Utilize professional judgment in communicating and resolving the varying circumstances you will encounter.
  
  

Preferred Qualifications

Previous experience participating in an inventory count process.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physical Demands: Occasional physical activity: lifting and carrying up to 15 lbs, climbing a step ladder, standing for long periods of time.
• Work Environment: Office and retail environment. Work is performed primarily indoors with occasional outdoor activity for events and or programs in all weather conditions and traversing across uneven terrain.
• Equipment: General office equipment, point of sale (POS) system, tablets, 2-way radios.
  
  

Job descriptions are guidelines that attempt to characterize essential functions and responsibilities of a job, and are subject to change as needs and programs change. At Huntsville Botanical Garden job descriptions are considered neither inclusive nor exclusive. It is expected that up to 20% of your duties may change annually.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Huntsville Botanical Garden supports a culture of inclusion that attracts, inspires, and engages people to achieve success. The Garden is committed to hiring and developing employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status. To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.