Assistant General Manager at StepStone Hospitality

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Description

We are seeking a dynamic and experienced Assistant General Manager to lead our guest services department and ensure the delivery of exceptional hospitality experiences. This role offers an exciting opportunity to oversee daily hotel operations, develop strategic plans, and foster a culture of excellence that exceeds guest expectations. If you are a motivated leader with a passion for hospitality and operational excellence, we invite you to join our team.

Key Responsibilities

• Maintain high standards of quality guest service across all hotel departments
• Achieve budgeted revenues and expenses, maximizing profitability related to guest services
• Develop and implement short- and long-term financial and operational plans aligned with the hotel’s overall objectives
• Facilitate regular department meetings to ensure effective communication and collaboration among all hotel departments
• Participate in the preparation and management of the annual hotel budget
• Enhance guest satisfaction levels to surpass brand standards and company averages through employee development and service excellence
• Oversee all hotel operations, including guest satisfaction, breakfast service, front desk, and other guest-facing areas
• Monitor and improve operational procedures to ensure efficiency and quality
• Lead and motivate staff to deliver outstanding service and uphold hotel standards
• Address guest concerns promptly and effectively to ensure a positive experience
  
  

Skills And Qualifications

• Proven experience in hotel management or a similar leadership role within the hospitality industry
• Strong understanding of hotel operations, financial management, and guest service standards
• Excellent communication and interpersonal skills
• Ability to develop strategic plans and execute them effectively
• Leadership skills with the ability to motivate and develop a diverse team
• Problem-solving skills and the ability to handle challenging situations professionally
• Knowledge of hotel management software and MS Office Suite
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
  
  

Join our team and be part of a vibrant, guest-focused environment committed to excellence and continuous growth. We offer a supportive culture that values innovation, teamwork, and professional development, providing opportunities for career advancement in the hospitality industry.

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various accounting department tasks as needed.
• Ability to scrupulously follow all Stepstone and hotel policies and procedures.
• Attend required meetings.