IT Operations Engineer at Sifted

Description

Sifted Logistics Intelligence (“Sifted”) is at the forefront of logistics optimization, providing a cutting-edge SaaS platform and predictive analytics tools designed to revolutionize the way parcel shippers manage their operations.

Our platform goes beyond traditional consulting methods, empowering businesses to continuously calibrate, automate, and monitor their shipping spend, carriers, and contracts with unparalleled precision and insight.

We’re driving a transformative shift in the logistics industry, redefining what’s possible for our clients — and AI is at the core of that evolution.

At Sifted, we don’t just use AI — we depend on it. Our proprietary SiftedAI platform delivers predictive intelligence and automation that enable businesses to make smarter, faster, and more confident decisions. Internally, every employee is expected to leverage AI to optimize how they think, create, and deliver. We believe mastering AI is fundamental to our speed, excellence, and competitive edge.

Reporting to the VP of Engineering, The IT Operations Engineer is responsible for delivering reliable, user-focused technology support that enables Sifted associates to work efficiently and confidently. This hands-on role oversees daily IT operations, provides technical assistance, manages hardware and software assets, and ensures a consistent, positive support experience across the organization. This role will support internal systems, SaaS platforms, networking environments, SOC 2 compliance activities, and other operational initiatives.

Requirements

End-User Support & Device Management

• Provide day-to-day support for company hardware including laptops, peripherals, printers, and basic networking equipment.*
• Manage the full asset lifecycle for end-user devices, including inventory, deployment, maintenance, and decommissioning.*
• Ensure software licenses, user access, and device configurations are accurate and compliant.
• Identify hardware/software needs and coordinate timely replacements or upgrades.
• Assist with budgeting recommendations for IT equipment and licensing.
  
  

IT Technical Support

• Serve as the primary point of contact for IT incidents, service requests, troubleshooting, escalations, onboarding & offboarding.*
• Ensure support requests are resolved promptly with clear, professional communication.*
• Coordinate with external vendors and ensure performance aligns with SLAs.
• Support integration or optimization of SaaS tools and internal applications.
• Provide support for systems including Google Workspace, Slack, Atlassian tools, Salesforce, and other SaaS platforms.*
  
  

Security, Compliance & SOC 2 Management

• Manage SOC 2-related processes, evidence collection, documentation, and ongoing compliance activities.*
• Coordinate annual SOC 2 audits and ensure controls are implemented and maintained across systems.*
• Assist with internal security initiatives, including endpoint management, patching, access reviews, and risk mitigation.
• Promote strong security practices across the organization and ensure policies are adhered to.
  
  

Desired Skills And Experience

• 3+ years of IT Support, Help Desk, or Systems Support experience.
• Experience supporting cloud or hybrid environments (AWS/Azure preferred).
• Experience supporting SOC 2 or other compliance frameworks strongly preferred.
• Strong troubleshooting skills with ability to independently resolve advanced technical issues.
• Exceptional written and verbal communication skills; highly organized and capable of managing multiple priorities.
• Customer-service mindset with the ability to work professionally with all levels, including executives.
• Expertise with MacOS and Windows operating systems.
• Strong knowledge of Google Workspace, Slack, Atlassian JIRA, Cisco Meraki, and AWS.
• Experience with JumpCloud preferred.
• Understanding of TCP/IP protocols and basic networking concepts.
• Ability to collaborate cross-functionally and translate business needs into practical IT solutions.
• Demonstrated ability and willingness to embrace AI as a core tool for problem-solving and innovation.*
• Denotes an essential function/qualification of the role.