Bi-lingual - SNAP Outreach Worker (Start Date - January 12th) at Food Bank of Northern Nevada

Description

Why We Exist

At the Food Bank of Northern Nevada, we believe that no one should go hungry, not today, not ever. Hunger isn’t just about food; it’s about dignity, opportunity, and the power of community. Every meal we provide is a step toward hope, a step toward equity, and a step toward a future where food insecurity is no longer a reality.

How We Do It

We’re not just a food bank, we’re a movement. A team of dedicated individuals, rowing together, driven by a shared commitment to making a real, measurable impact. Every role here, from warehouse operations to community outreach, is part of a bigger mission, Feeding the hungry today and solving hunger for tomorrow through community partnership

What We Offer

This is not the place to chase titles, clock in for a paycheck, or climb a corporate ladder. This is the place for people who care deeply, work hard, and stand together, because the work we do is bigger than any one of us. If you’re looking to be part of a team that values purpose over prestige and collaboration over competition, we’d love to have you on board. At the Food Bank of Northern Nevada, we don’t just feed people, we fuel change. Come be a part of something greater; were not just a paycheck!

We are a safety- sensitive, drug free work place. *Not all positions at the Food Bank are considered Safety Sensitive, but those that are- are 100% drug free- per federal safety sensitive guidelines.

Requirements

Job Purpose:

The Food Bank of Northern Nevada works to assist the Northern Nevada community with access to food on multiple levels, including helping to apply for the Supplemental Food Assistance Program (SNAP). The SNAP Outreach Worker is responsible for direct SNAP Outreach efforts. This position is responsible for assisting potential SNAP clients in eligibility prescreening, application assistance, and conducting SNAP interviews with a variety of clients. Through this role, we’re able to better connect neighbors with essential food assistance and reduce barriers to accessing SNAP.

Special Conditions Or Certifications Of Employment

• Valid Nevada driver’s license and proof of insurance.
• Pre-employment Background Check Required
• Pre-employment Drug Screen Required
  
  

Benefits

• Competitive Salary
• Health, Dental, and Vision Insurance
• 403/b Retirement Savings Plan
• 12 Paid Holidays per year & Generous PTO Accrual
• STD
• LTD
• Life Insurance
• AD&D
• Paid Education Reimbursement
• Training and professional development opportunities
• Friendly and collaborative work environment
  
  

Required Education And Experience

• Must be bi-lingual
• Valid driver’s license and proof of driving record.
• High School Diploma.
• Willing to complete the SNAP Application Assistance and Initial Interview Training.
• Willing to complete Community Health Worker Certificate.
• Willing to complete CPR Certification.
  
  

Preferred Education & Experience

• 2-4 years’ non-profit experience/including volunteer experience.
  
  

Essential Duties Include But Are Not Limited To

• Responsible for all direct SNAP Outreach activities to increase access and participation in the SNAP Program.
• Actively conduct outreach in the community, present SNAP program information to local partner organizations, and distribute
  
  

SNAP promotional materials and advertising.

• Provide all potential SNAP clients with eligibility prescreening, application assistance, and conduct SNAP interviews as needed.
• Maintain and update accurate records of client applications, client calls, and telephone recordings.
• Work directly with low-income adults, parents of school-aged children, individuals experiencing homelessness, and other community members seeking support.
• Build relationships with new and existing community partners to expand the referral network and encourage increased program participation.
• Provide presentations and ongoing support to community partners so they can confidently share SNAP information and refer neighbors to services available.
  
  

Knowledge/Skills/Abilities

Knowledge

• Understanding of food insecurity issues, poverty, and barriers experienced by low-income and underserved populations.
• Knowledge of community resources, social service programs, and referral pathways in Northern Nevada.
• Familiarity with confidentiality rules (HIPAA, FERPA, and general client privacy standards).
• Knowledge of data entry and client management systems, including maintaining electronic records and case notes.
• Basic knowledge of outreach strategies, community engagement principles, and culturally responsive communication.
  
  

Skills

• Strong interviewing skills for conducting SNAP prescreening and full interviews with clarity and sensitivity.
• Excellent verbal and written communication skills, including the ability to explain complex eligibility rules in accessible terms.
• Active listening and rapport-building skills when working with diverse populations facing difficult circumstances.
• Data entry and record-keeping accuracy, including maintaining detailed logs of applications, calls, and interactions.
• Time management and organizational skills to balance high volumes of client cases and outreach activities.
• Training and facilitation skills to deliver instruction to partner agencies and community groups.
• Problem-solving skills to identify client barriers and navigate solutions or alternative resources.
• Public speaking and community presentation skills when hosting workshops or delivering outreach information.
• Cultural competency and trauma-informed communication skills when engaging with vulnerable or marginalized groups.
  
  

Abilities

• Ability to work effectively with individuals of diverse backgrounds, including low-income adults, families, and individuals experiencing homelessness.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently and as part of a team in a fast-paced and community-focused environment.
• Ability to learn and retain complex regulations, policies, and eligibility criteria.
• Ability to travel throughout Northern Nevada for outreach, partnerships, and training sessions.
• Ability to build trusted relationships with community partners, agencies, and clients.
• Ability to remain calm, patient, and solution-focused when working with individuals in crisis or under stress.
• Ability to adapt communication style to meet the needs of different audiences (clients, partners, agencies, internal staff).
  
  

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel

Daily travel to events and program sites is required. Federal mileage reimbursement rates will apply. Attendance at main office meetings and trainings is also required.

Position Type/Expected Hours of Work

• This is a full-time position. Normal days and hours of work are Monday through Friday 8:00a.m. to 4:30 p.m. Occasional after hours or weekend work possible.
• Days and hours may vary from normal schedule when program schedule adjusts or other special events arise.
  
  

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is required to use hands to operate computer a significant portion of the day.

• Ability to lift and carry 50 lbs.
• Ability to stand for extended periods of time.
• Ability and patience to sit for long periods of time entering data.
  
  

The work environment is variable and dependent on each outreach site. Willing to travel within FBNN service area. Sites may include shelters, schools, events, food pantries, outdoor locations, etc.

EEO Statement

The Food Bank of Northern Nevada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Food Bank of Northern Nevada complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

The Food Bank of Northern Nevada expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Food Bank’s employees to perform their job duties may result in discipline up to and including discharge.