Division Funding Director at National Seating & Mobility

Job Details

Description

Statement of the Position:

Oversees, manages or supports all aspects and functions of the Funding Department. Manages the Funding Leadership Team within the assigned territory, ensuring that job duties are performed at or above NSM standards. Coordinates with the Divisional Vice Presidents (DVP), Regional Area Directors (RAD), Branch Leaders (BM / GM), Assistive Technology Professionals (ATP), and other leadership and support personnel to ensure all Funding procedures are completed or supported in accordance with company policy and within expected time frames.

Company Description

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

Duties And Responsibilities

• Supports the CRCO in the development of the department’s vision and long-term planning.
• Works with the CRCO, IT, and Funding Leadership Team to implement continuous improvement projects that improve transaction cycle time, productivity, and qualityrevenue recognition. Facilitates a team environment of brainstorming and involvement in the process. 3. Manages and/or supports transaction cycle time (TCT) from Ready to Process (RTP) to Final Funding Approval, making certain that all necessary steps are taken in the appropriate order ensuring timeliness and quality of funding process.
• Manages the efficiency and quality of the document collection process. Analyzes documentation trends and outcomes to established improved process.
• Manages outcomes and efficiency within the Action Required process. Utilize trended information to support improvement.
• Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Team.
• Works directly with the National Funding Director to support issue resolution and improvement with Centralized and outsourced functions.
• Supports the development and maintenance of training materials, guides and progress reporting.
• Management and career development of the Funding Leadership Team (Funding Manager, Funding Supervisor, Lead Funding Specialist, Quality Auditor and Funding Trainer) that results in self-sufficient performance management.
• Manages Funding Managers, Funding Supervisors, Lead Funding Specialists, Quality Auditors and Funding Trainers; monitoring performance to standards and our core values.
• Works directly with the Funding Leadership Team to improve the productivity of the Funding Department.
• Reviews and approves bonus payment requests from Funding Leadership, as applicable.
• Coordinates Monthly Funding Performance calls with the Funding and Ops Leadership Team to conduct, review and discuss improvement planning utilizing the Funding KPIs and reports.
• Manages the credit exception process to expedite delivery when appropriate.
• Works with Centralized MIR Team to address trends and issues within the funding process.
• Responsible for employee and client conflict resolution. If resolution cannot be achieved, passes issue to appropriate level of authority.
• Responsible for payroll/administrative function for all direct reports.
• Performs any job-related duties assigned to him/her. Carries out all expectations in a professional manner and with minimal supervision.
• Responsible for personal continuing education related to job duties; i.e.: NSM’s current and/or new policies and procedures, completing any courses on NSM University, and research of payer issues and updates related to his or her territory.
  
  

Work Environment

This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.Core Competencies:

Strong Leadership Capability

• High Communication Proficiency – Both written and verbal
• Customer/Client Focus – Sets the bar for customer service
• Strong Decision-Making Ability
• Strong Problem Solving/Analysis – To include data analysis
• Drive for Results
• Teamwork Orientation
• Technical Capacity
  
  

Minimum Job Requirements

• High school diploma or G.E.D. required, college degree preferred
• 8-10 years of leadership experience
• Proficient in Excel, Word, Outlook, and PowerPoint
• 5 years’ experience in Complex Rehab Technology Funding operations
• Ability to travel throughout the region. (Generally, 20% travel)