Patient Experience Specialist at ProgressiveHealth

– ProgressiveHealth of Indiana, LLC – Evansville, IN

We are looking for a full-time Patient Experience Specialist to join our team! This person will be our front office medical receptionist within a clinical setting in either outpatient or inpatient facilities. This is a full-time position: 4:00 AM - 12:00 PM.

Come be a part of a growing organization in a progressive, supportive, and innovative team!

What will you be doing in this role?

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coordinating with the patient and/or referring physician to obtain referrals
• Documenting referrals as directed in appropriate logs
• Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
• Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
• Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
• Collecting all monies that are due prior to each visit
• Could include co-payments, deductibles, co-insurance, and payments on statements
• Answering incoming telephone calls in a consistent and professional manner, with attention to detail
• Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
• Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator
  
  

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate would:

• Have a high school diploma or general education degree (GED)
• Have at least 1 year of related experience or training is preferred
• Have previous experience in a customer service or clerical role
• Display a high degree of professionalism in both written and verbal communication
• Have the ability to work both independently and in a team environment, without constant supervision
• Ability to effectively manage time and prioritize tasks
• Demonstrate strong detail orientation with the ability to adapt to change
• Demonstrate strong follow-up and follow-through skills.
• Be able to maintain confidentiality.
• Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.
  
  

What you get from us:

• Opportunity for important work/life balance
• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents
• Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications
• Company sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH IRA savings plans + company match with auto enrollment after probationary period
• Opportunities for growth and advancement
  
  

About ProgressiveHealth:

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, and rehabilitation management solutions and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With nearly 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth has been growing our footprint since 1995. Our team is experienced and focused to get the job done right!