Director of Home Care Operations at ComForCare

Benefits

• Retirement savings program
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
  
  

Join the ComForCare Home Care Leadership Team!

Designated as a Great Place to Work, ComForCare Home Care – East Bay is a privately owned, medium‑size home care organization serving Alameda County from our little office in Castro Valley, CA. For over 20 years we’ve been proud of our reputation for compassionate care, strong caregiver relationships, and long‑term client partnerships, and we’re looking for an Office Director to help us continue that tradition.

Why This Role Matters

As Office Director, you’ll oversee day‑to‑day operations, lead both administrative and caregiving staff, and serve as a key connection point between clients, caregivers, and leadership. Your work directly impacts client retention (families who stay with us because of consistent, high‑quality service) and caregiver retention (staff who feel valued, supported, and proud to stay with our team).

Key Responsibilities

Administrative Management

• Lead a team of 4-5 administration employees with hiring, training, and performance development.
• Oversee caregiver scheduling and assignments to ensure consistency for clients.
• Maintain compliance with company policies and healthcare regulations.
• Manage billing and payroll operations with accuracy and transparency.
  
  

Client Relations

• Act as a trusted resource for clients and families.
• Improve client retention by responding to concerns promptly and professionally.
• Drive client satisfaction surveys and implement feedback to strengthen long‑term relationships.
  
  

Quality Assurance

• Champion caregiver training and adherence to best practices.
• Audit caregiver attendance and reliability, taking proactive steps to support retention.
• Stay current with industry trends to keep our care model competitive and innovative.
  
  

Qualifications

• Bachelor’s degree in business administration, healthcare administration, or related field.
• 5–10 years of experience in healthcare management or operations in senior care, health care, social work, or related industry.
• Proven leadership skills in hiring, training, and staff development.
• Strong business acumen in budgeting, financial management, and strategic planning.
• Excellent communication skills with clients, caregivers, and stakeholders.
• Problem‑solving mindset with a focus on service excellence.
• Knowledge of healthcare compliance and state regulations.
• Customer service orientation equal to a 5‑star hotel concierge.
  
  

Compensation & Benefits

• Competitive salary + performance bonus
• 100% covered healthcare insurance
• 3 weeks PTO
• All major holiday PTO
• Retirement savings plan
• Company discounts
• Holiday parties & team celebrations
• Unlimited office snacks and beverages
  
  

Why Join Us

At ComForCare, leadership isn’t just about operations, it’s about building a workplace where caregivers thrive and clients stay for the long term. If you’re passionate about creating stability, fostering relationships, and driving excellence in home care, we’d love to have you on our team.

Compensation: $70,000.00 - $100,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Live your best life possible while helping others live theirs.

Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.

At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:

• Treated with respect and dignity.
• Provided exceptional training on a regular and ongoing basis.
• Are never alone in the field - support is always available.
• Thoughtfully matched with clients that they are compatible with.
  
  

Join our team and be a part of a certified Great Place To Work! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.