Account Manager at Caravela Coffee
Date: 1 hour ago
City: Spring, TX
Contract type: Full time
Benefits:
Caravela Coffee is a team of over 200 coffee professionals currently located in 12 different countries, with our own export operations in 7 Latin American countries in Colombia, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, and Peru, and 5 import operations in Australia, North America, Taiwan, Ireland, and the UK. Since 2000, we’ve been on a mission to make specialty coffee as prosperous as it is delicious by facilitating the equitable exchange of green coffee between highly skilled coffee producers in Latin America and high-quality coffee roasters around the world. To do this, we develop our BETTER COFFEE initiative, based on five main principles: meaningful work, building connections, empowering communities, embracing diversity, responsibility, and sustainability.
What We Do
At Caravela Coffee, our work goes beyond buying and selling coffee. We are a collective of coffee experts working to create and deliver as much value for the specialty coffee chain as we can imagine. We connect the most talented coffee growers and the most committed coffee roasters, developing true partnerships that lead to improved quality, prosperity, and sustainability for the entire coffee chain.
How We Do It
We achieve this by working directly with close to 4 thousand small and medium-sized coffee farmers in 7 Latin American countries, constantly providing them with education, technical assistance and access to the world's best coffee roasters around the World, paying prosperous prices for their best coffees. The results are a better coffee world. Our partnerships are founded on the principle that coffee farmers deserve more than just fair incomes, by fostering these partnerships, our aim goes beyond boosting coffee farmers' incomes; we also seek to uplift the communities they call home and enhance their quality of life. Simultaneously, we are committed to offering coffee consumers a superior and more sustainable product, showcasing our commitment to mutual growth and prosperity. Our model has been validated as a high-impact model by BCorp since 2014, being the highest-rated coffee BCorp in the World. We have been named a 'Best-For-the-World' company by BLabs for five years in a row.
The opportunity
We are looking for a courageous, driven, resilient, and empathetic person capable of blending sharp business acumen with a passion for specialty coffee. This person will play a crucial role in embedding our values of quality, transparency, and sustainability into every facet of our operation to deepen existing relationships, develop new relationships, and establish the Caravela brand as North America’s preferred specialty green coffee partner. This opportunity is for someone excited to create a positive impact in the entire coffee community and drive outcomes that many would consider unreasonable.
We are seeking a self-motivated Account Manager to serve as a champion for Caravela’s vision and business model. This position calls for someone whose super-powers are value creation, relationship building, and match-making. Success will be assessed by the ability to drive contract execution that maximizes profitability for the company, effectively meeting annual targets and customer needs, while strengthening long-term partnerships throughout the value chain.
Key Responsibilities
Relationship Building and Account Management
Qualifications
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
Caravela Coffee is a team of over 200 coffee professionals currently located in 12 different countries, with our own export operations in 7 Latin American countries in Colombia, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, and Peru, and 5 import operations in Australia, North America, Taiwan, Ireland, and the UK. Since 2000, we’ve been on a mission to make specialty coffee as prosperous as it is delicious by facilitating the equitable exchange of green coffee between highly skilled coffee producers in Latin America and high-quality coffee roasters around the world. To do this, we develop our BETTER COFFEE initiative, based on five main principles: meaningful work, building connections, empowering communities, embracing diversity, responsibility, and sustainability.
What We Do
At Caravela Coffee, our work goes beyond buying and selling coffee. We are a collective of coffee experts working to create and deliver as much value for the specialty coffee chain as we can imagine. We connect the most talented coffee growers and the most committed coffee roasters, developing true partnerships that lead to improved quality, prosperity, and sustainability for the entire coffee chain.
How We Do It
We achieve this by working directly with close to 4 thousand small and medium-sized coffee farmers in 7 Latin American countries, constantly providing them with education, technical assistance and access to the world's best coffee roasters around the World, paying prosperous prices for their best coffees. The results are a better coffee world. Our partnerships are founded on the principle that coffee farmers deserve more than just fair incomes, by fostering these partnerships, our aim goes beyond boosting coffee farmers' incomes; we also seek to uplift the communities they call home and enhance their quality of life. Simultaneously, we are committed to offering coffee consumers a superior and more sustainable product, showcasing our commitment to mutual growth and prosperity. Our model has been validated as a high-impact model by BCorp since 2014, being the highest-rated coffee BCorp in the World. We have been named a 'Best-For-the-World' company by BLabs for five years in a row.
The opportunity
We are looking for a courageous, driven, resilient, and empathetic person capable of blending sharp business acumen with a passion for specialty coffee. This person will play a crucial role in embedding our values of quality, transparency, and sustainability into every facet of our operation to deepen existing relationships, develop new relationships, and establish the Caravela brand as North America’s preferred specialty green coffee partner. This opportunity is for someone excited to create a positive impact in the entire coffee community and drive outcomes that many would consider unreasonable.
We are seeking a self-motivated Account Manager to serve as a champion for Caravela’s vision and business model. This position calls for someone whose super-powers are value creation, relationship building, and match-making. Success will be assessed by the ability to drive contract execution that maximizes profitability for the company, effectively meeting annual targets and customer needs, while strengthening long-term partnerships throughout the value chain.
Key Responsibilities
Relationship Building and Account Management
- Own the customer cycle, understanding customer needs and identifying opportunities to expand our wallet share and profitability across existing relationships with coffee roaster partners.
- Serve as a trusted advisor/consultant to customers, providing ongoing support and guidance to the primary contact and other key account stakeholders.
- Develop strategies that support the commercial partnership beyond contracting and maintain regular communication and follow-ups to ensure that the customer is realizing the full value of their partnership with Caravela.
- Serve as the primary point-of-contact with customers, while leveraging Caravela’s customer-interaction model to bring the full team to the benefit of roaster partners.
- Deliver exceptional customer experience, building trust and continuity through unreasonable hospitality, ensuring customers see Caravela as trusted partners, not just suppliers
- Optimize Spot position by proactively managing spot sales to new and existing customers.
- Effectively use Caravela’s systems to plan and forecast forward contracting and sales.
- Identify and prioritize new customers in the US market, cultivating and evaluating leads and opportunities to establish a robust pipeline of prospective roaster partners in the prioritized market areas.
- Partner with our origin-based Product Development Team to translate the specific needs and preferences of coffee roaster partners, developing innovative products that meet market demands.
- Lead the onboarding of new customers, building strong and long-term relationships with them.
- Engage with roaster partners as a representative of the Caravela brand in the US.
- Support Marketing and Relationship Building teams on campaigns, events and trips.
- Create and develop thought pieces (e.g., articles) or participate as a speaker or panelist in industry events, to further reinforce Caravela’s position as a leader in specialty coffee.
Qualifications
- 5+ years of experience in defining and developing business-to-business markets in North America
- Capable of crafting compelling stories using numbers and words
- Comfort working in a decentralized, autonomous, and outcomes-driven environment
- Data-driven sales experience
- Availability to travel as needed
- Intrinsic Motivation: Maintaining a positive and determined focus to achieve goals
- Growth Mindset: Constantly seeks new opportunities to grow and develop
- Critical thinking: Analyzes situations logically and makes well-founded decisions
- Customer Service: Understands and meets customer needs
- Teamwork: Collaborates with others to achieve common goals
- Communication: Expresses ideas clearly, listens actively, and responds thoughtfully.
- Creativity: Comes up with innovative ideas and solves problems in original ways.
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