CASE AIDE at Arizona Department of Economic Security

DEPARTMENT OF ECONOMIC SECURITY _Your Partner For A Stronger Arizona._ _DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._

_DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

### **CASE AIDE**

Job Location: Address: Division of Developmental Disabilities

555 West Main, Casa Grande, Arizona 85122 Posting Details: Salary: $37,440.00 - $38,376.00

Grade: 12

Closing Date: December 15, 2025 Job Summary:

Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or Click on the link here to view ‘Our DES' video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Aide. Functions as staff support in the Division of Developmental Disabilities (DDD) Support Coordination Units assisting with casework directed by the Unit Supervisors, Human Service Specialists, and administrative and secretarial staff. Travel is required within the District. Due to distances in rural areas, travel may be extensive.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcotracted by a DDD Qualified Vendor.

Job Duties

**Essential Duties and Responsibilities include but are not limited to:**

• Sets-up and maintains all appropriate documentation in member records and secondary history files. Tracks closed and archived records.
• Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Support Coordinators who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
• Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc; completes forms, conducts research of community resources, and completes applications for services and reports; pays bills; refers families to community resources; writes progress notes accordingly in member files.
• Maintains office supplies, copy machines, postage meter, State vehicle repair maintenance log, etc. Completes vehicle reports. Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., prescriptions, requests for services) are prioritized for a timely response by the Support Coordinator/Division. Copies documents as requested.
• Drives a state vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to requested party.
• Prepares a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of designated authority for work unit and/or office. Responds to requests from various sources to update the prepared information.
• Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system. Logs and monitors client trust funds of expenditures and deposits. Monitors member billing records.
  
  

Knowledge Of

Knowledge, Skills & Abilities (KSAs):

• Basic human needs, human growth, personality, and behavior.
• Principles and practices of case management.
• Community resources.
• Tracking systems.
• General office procedures.
  
  

Skilled In

• Applying federal laws, state statutes, and agency policies and procedures.
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
• Oral and written communication.
• Organizational skills.
• Initiating, developing, and maintaining member files.
  
  

Ability To

• Adapt and be sensitive to a variety of cultures.
• Maintain and display professional demeanor.
• Establish family and professional partnerships.
• Work effectively with a wide range of personalities.
• Assess/review documents to determine importance to meeting member/family needs.
  
  

Selective Preference(s)

The ideal candidate will possess:

• At least 1 year of customer service experience or working with or assisting individuals in a community setting, (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.).
  
  

Pre-Employment Requirements

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: _Driver's License Requirements_. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
  
  

Benefits

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
  
  

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

• State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
• On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
  
  

Contact Us

For questions about this career opportunity, please call Teresa Brown at 480-673-0590.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-673-0590 or tbrown@azdes. Requests should be made as early as possible to allow time to arrange the accomodation.