Assistant Store Director - League City, TX at Randalls Food Market
Date: 8 hours ago
City: League City, TX
Contract type: Full time
DUTIES AND RESPONSIBILITIES Customer Service & Engagement
- Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly service.
- Assist Store Director with overall Customer Satisfaction Index (CSI) and resolve customer concerns.
- Engage in suggestive selling and other sales techniques via phone, intercom, and direct interaction.
- Answer incoming calls and resolve customer complaints promptly and appropriately.
- Support total store operations, including implementing company and division merchandising, operating, and sales initiatives.
- Drive sales, achieve gross profit goals, and manage expenses.
- Assist with planning daily operations, monitoring production processes, and ensuring profitability.
- Communicate with Operations Specialists to execute sales promotions and division programs.
- Communicate company goals, objectives, policies, and procedures to department managers and employees.
- Ensure compliance across all departments and set clear store expectations.
- Conduct weekly meetings with department managers to review ads, sales plans, and promotions.
- Act as alternate meeting leader in Store Director’s absence.
- Implement and enforce company safety and health initiatives.
- Maintain integrity in food safety and sanitation practices across all departments.
- Ensure compliance with Food Safety, HIPAA, COBC, Meat Grinding Logs, Texas Workplace Benefits, and other state/company requirements.
- Maintain proper code dating for all products and ensure compliance with employment laws, scheduling policies, payroll guidelines, and record retention.
- Assist with staffing, recruiting, hiring, and training.
- Evaluate employee performance and support decisions on promotions, terminations, and disciplinary actions.
- Identify training needs for key employees and ensure completion.
- Resolve employee relations issues with HR guidance and maintain positive morale.
- Safeguard confidentiality of employee and company information.
- Oversee cash handling, accounting of sales, and safeguarding company assets.
- Control shrink and manage inventory levels per division guidelines.
- Develop operating budgets and control store expenses.
- Prepare sales and inventory reports; conduct physical inventories every 4 weeks.
- Understand and analyze reports including P&L, S&P, invoices, and other store metrics.
- Maintain store conditions, product quality, rotation, labeling standards, and code date compliance.
- Conduct daily inspections and coach employees on improvements.
- Ensure merchandise is correctly priced, displayed, and shelves are clean and organized.
- Recommend equipment repairs or improvements to Store Director.
- Build positive community relations and maintain communication with vendors, manufacturers, and corporate personnel.
- Monitor market conditions, trends, and competitor activities.
- Operate related equipment (pallet jack, hand truck, safety cutters, Sterilox machine).
- Perform receiving duties: break down loads, verify orders, inspect quality, and rotate stock.
- Maintain proper product temperatures and comply with labeling laws.
- Use computer software and electronic ordering systems; basic knowledge of Excel, Word, PowerPoint, and email required.
- Perform all duties safely, accurately, and with integrity.
- Treat all employees with courtesy, dignity, and respect.
- Complete other necessary and required duties as assigned.
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