IT Support Engineer at SproutsAI

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IT Support Engineer

Company: Amaara Networks, Inc.

Location: On-site (100%)

Amaara Networks, Inc. requires an IT Support Engineer who can manage hardware, operating systems, and on-site technical environments without supervision. The role demands direct hands-on work with servers, workstations, and data-center equipment in a fast-moving operational setup.

Responsibilities

• Handle installation, configuration, and troubleshooting of servers across Dell, Lenovo, HPE, and SuperMicro.
• Diagnose and repair workstation and PC issues across varied environments.
• Manage Windows and Linux operating systems, including updates, performance checks, and incident handling.
• Support deployments inside data centers, including racking, stacking, cabling, and equipment validation.
• Work with GPU systems and AI-related hardware components as required.
• Assist with networking tasks involving switches, firewalls, and connectivity troubleshooting.
• Deliver on-site technical support for internal teams and customers with clarity and accuracy.
• Maintain documentation for issues, resolutions, and asset movement.
• Travel for project-based assignments when required.
  
  

Requirements

• 1 to 5 years of technical experience in IT, infrastructure, or data-center environments.
• Experience with enterprise servers from Dell, Lenovo, HPE, or SuperMicro.
• Competence in workstation and PC repair, diagnostics, and maintenance.
• Working knowledge of Windows and Linux operating systems.
• Understanding of basic networking concepts.
• Exposure to GPUs or AI hardware preferred.
• CompTIA certifications or comparable training preferred.
• Strong written and verbal communication skills.
• Comfort working fully on-site in a fast-paced technical setting, with readiness for occasional travel.